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Troubleshooting: Broadcom NetXtreme BCM57XX User Guide
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Troubleshooting: Broadcom NetXtreme BCM57XX User Guide
Hardware Diagnostics
Troubleshooting Checklist
Checking for Network Link and Activity
Checking if Current Drivers are Loaded
Running a Cable Length Test
Testing Network Connectivity
Software Problems and Solutions
Broadcom Boot Agent
Broadcom Advanced Server Program (BASP)
Kernel Debugging over Ethernet
Miscellaneous
Hardware Diagnostics
Loopback diagnostic tests are available for testing the adapter hardware. These tests provide access to the adapter
internal/external diagnostics, where packet information is transmitted across the physical link. For Windows environments, see
Running Diagnostic Tests in Windows).
BACS Diagnostic Tests Failures
If any of the following tests fail while running the diagnostic tests from the Running Diagnostic Tests in Windows tab in BACS,
this may indicate a hardware issue with the NIC or LOM that is installed in the system.
Control Registers
MII Registers
EEPROM
Internal Memory
On-Chip CPU
Interrupt
Loopback - MAC
Loopback - PHY
Test LED
Below are troubleshooting steps that may help correct the failure.
1. Remove the failing device and reseat it in the slot, ensuring the card is firmly seated in the slot from front to back.
2. Rerun the test.
3. If the card still fails, replace it with a different card of the same model and run the test. If the test passes on the
known good card, contact your hardware vendor for assistance on the failing device.
4. Power down the machine, remove AC power from the machine, and then reboot the system.
5. Remove and re-install the diagnostic software.
6. Contact your hardware vendor.
BACS Network Test Failures
- Broadcom NetXtreme 1
- BCM57XX User Guide 1
- Functional Description 3
- Features 3
- Types of Teams 7
- Link Aggregation (802.3ad) 7
- SLB (Auto-Fallback Disable) 8
- LiveLink™ Functionality 8
- VLAN Overview 10
- Adding VLANs to Teams 11
- BASP Subagent 12
- BASP Extensible-Agent 13
- System Requirements 14
- Safety Precautions 14
- Preinstallation Checklist 15
- Installing the Adapter 15
- Connecting the Network Cables 15
- Overview 18
- Setting Up the BIOS 19
- Linux Red Hat PXE Server 19
- DOS UNDI/Intel APITEST 20
- Configuring the iSCSI Target 21
- Enabling CHAP Authentication 24
- Configuring the DHCP Server 26
- Locally Administered Address 32
- Troubleshooting iSCSI Boot 33
- Modifying the Startup Disk 35
- Limitations 40
- Packaging 40
- Network Installations 41
- Patching PCI Files (Optional) 42
- Driver Messages 42
- Teaming with Channel Bonding 43
- Driver Defaults 45
- Using the Installer 47
- Using Silent Installation 48
- Modifying the Driver Software 49
- Removing the Device Drivers 50
- WinPE 2.0 51
- WinPE 3.1 52
- Using WS-MAN 55
- Using WMI 62
- Teaming Concepts 66
- Description of Teaming Types 67
- Software Components 69
- Hardware Requirements 69
- Switching Hub 70
- Repeater Hub 70
- Selecting a Team Type 71
- Teaming Mechanisms 72
- Outbound Traffic Flow 73
- Protocol Support 74
- Switch-Dependent 76
- Applications 76
- Configuration Recommendations 76
- Supported Teaming Speeds 78
- Checksum Offload 79
- IEEE 802.1p QoS Tagging 79
- Large Send Offload 79
- Jumbo Frames 79
- IEEE 802.1Q VLANs 79
- Wake on LAN 80
- Teaming Across Switches 80
- Spanning Tree Algorithm 82
- Topology Change Notice (TCN) 83
- Port Fast/Edge Port 83
- Layer 3 Routing/Switching 84
- Application Considerations 85
- Teaming and Network Backup 88
- Load Balancing and Failover 89
- Fault Tolerance 90
- Teaming Configuration Tips 91
- Frequently Asked Questions 92
- Event Log Messages 95
- BCM57XX User Guide 98
- Filter View 99
- Discovery Wizard 100
- Manage Targets Wizard 100
- Manage iSNS Servers 101
- Manage Discovery Portals 101
- Boot Configuration Wizard 101
- Managing the Host 102
- Information Tab: Resources 104
- Information Tab: Hardware 105
- Viewing Vital Signs 107
- Testing the Network 109
- Analyzing Cables in Windows 112
- Managing the LAN Device 114
- Viewing Driver Information 115
- Information Tab: Vital Signs 115
- Configuring the NDIS Driver 116
- Viewing Resource Information 122
- Configuring System Settings 123
- Viewing Statistics 123
- Viewing Licenses 128
- Configuring Teaming 129
- LiveLink 130
- Creating a Team 140
- Modifying a Team 142
- Adding a VLAN 143
- Deleting a VLAN 144
- Viewing BASP Statistics 145
- Troubleshooting BACS 146
- Performance Specifications 147
- Physical Characteristics 147
- Power Requirements 148
- Environmental Specifications 148
- FCC Class B Notice 149
- VCCI Class B Notice 149
- CE Notice 150
- Industry Canada, Class B 152
- Industry Canada, classe B 152
- B CLASS Device 153
- Back to Contents Page 154
- User Guide 155
- Diagnostic Test Descriptions 157
- Diagnostic Test Messages 159
- Hardware Diagnostics 161
- Troubleshooting Checklist 162
- Running a Cable Length Test 163
- Testing Network Connectivity 163
- RIPREP Utility Problem 165
- Broadcom Boot Agent 166
- Miscellaneous 167
- NetXtreme BCM57XX User Guide 168
- Step 1: Install OpenPegasus 169
- Enable Authentication 171
- Enable HTTP 171
- Enable HTTPS 171
- Uninstall 172
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