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Contacting Dell technical support
For customers in the United States, call 800-WWW-DELL (800-999-3355).
Note: If you do not have an active Internet connection, you can find contact
information about your purchase invoice, packing slip, bill, or Dell product
catalog.
Dell provides online and telephone-based support and service options. Service
availability varies by country and product, and some services might not be
available in your area. To contact Dell for sales, technical support, or customer
service issues follow the steps that are listed:
1. Visit http://www.dell.com/support.
2. Verify your country or region in the Choose A Country/Region menu at the
bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link that is based on your need.
5. Choose the method of contacting Dell that is convenient for you.
7-2 Dell PowerVault TL1000 Tape Autoloader User's Guide
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- User's Guide 1
- Read this first 5
- Contents 7
- Safety notices 13
- Laser safety and compliance 14
- Rack safety 15
- CAUTION: 16
- PowerVault 17
- TL1000 Tape Library 17
- Front panel 20
- Cartridge magazine 22
- Rear panel 23
- Bar code reader 24
- SAS host interface 24
- Encryption 24
- Supported Internet Protocols 25
- Network Time Protocol 25
- Ultrium tape drives 26
- Library specifications 28
- Product environment 29
- Supported device drivers 30
- Chapter 2. User interfaces 31
- Front panel LEDs 33
- Input modes 33
- Selecting predefined values 33
- Toggling values 33
- Entering numerical values 34
- Logging in 34
- Web User Interface 35
- Common header elements 36
- User privileges 38
- Choosing a location 39
- Installing in a rack 40
- Connecting the power cord 47
- Configuring the library 48
- Checking firmware level 51
- Configuring library settings 52
- Physical library settings 53
- Configuring network settings 54
- Managing user access 61
- Taking the Library Online 67
- Chapter 4. Operations 69
- The Operator Panel 71
- Monitoring the library 71
- View Current Information 72
- View Firmware Revision 72
- Unlock I/O Station 72
- UnlockMagazine 73
- Moving cartridges 74
- Unloading the drive 74
- Cleaning the drive manually 74
- Powering down the library 75
- Shipping the library 75
- Commands 76
- Reboot Drive 76
- Reboot Library 76
- Configuration 79
- Configure Library 79
- Configure Date/Time 79
- Set Date 79
- Set Time 79
- Chapter 4. Operations 4-13 81
- Chapter 4. Operations 4-15 83
- The Web User Interface 84
- The library map 86
- Chapter 4. Operations 4-19 87
- Managing the library 88
- Magazine state: Locked 90
- Chapter 4. Operations 4-25 93
- Chapter 4. Operations 4-27 95
- Chapter 4. Operations 4-29 97
- Chapter 4. Operations 4-31 99
- Chapter 4. Operations 4-33 101
- Servicing the library 102
- Library logs 103
- Trace data 104
- Downloading drive logs 104
- Downloading library logs 105
- Accessor statistics 107
- Chapter 5. Media 109
- Data cartridges 110
- Cartridge compatibility 111
- WORM media 111
- Data security on WORM media 112
- WORM media errors 112
- Cleaning cartridge 112
- Bar code labels 113
- TO1 2 3 L6 114
- Cartridge care and handling 115
- Provide training 115
- Ensure proper packaging 116
- Perform a thorough inspection 117
- Chapter 6. Troubleshooting 119
- Library error message content 120
- Diagnosing a problem 121
- Isolating problems 124
- Interpreting front panel LEDs 126
- Reseating cables 128
- Emailing logs 128
- Chapter 7. Service procedures 129
- Required tools 131
- Appendix A. Error codes 133
- Appendix A. Error codes A-3 135
- Appendix A. Error codes A-5 137
- Appendix A. Error codes A-7 139
- Appendix A. Error codes A-9 141
- Drive error codes 143
- Appendix A. Error codes A-13 145
- Trap definitions (types) 146
- Appendix B. TapeAlert flags 147
- Appendix C. Sense data 153
- Tape drive sense data 155
- Appendix C. Sense data C-5 157
- Appendix C. Sense data C-7 159
- Appendix C. Sense data C-9 161
- Physical Library 163
- Logical Library 163
- Tape Drive 163
- Network Settings 163
- Library and Drive Firmware 164
- Users Accounts 164
- Support Notification 165
- Accessibility 167
- Glossary 169
- Glossary F-3 171
- Glossary F-5 173
- Glossary F-7 175
- Glossary F-9 177
- Glossary F-11 179
- Glossary F-13 181
- Glossary F-15 183
- Glossary F-17 185
- Glossary F-19 187
- Printed in USA 194
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