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Tools to Help Solve Problems: Dell Precision Workstation 470 and 670 Computers User's Guide
file:///T|/htdocs/systems/ws670/EN/ug_en/advtrbl.htm[3/20/2013 9:31:57 AM]
Fill out the Diagnostics Checklist as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was running when the
message appeared.
A filename cannot contain any of the following characters: \ / : * ? " < > | — Do not use these
characters in filenames.
A required .DLL file was not found — The program that you are trying to open is missing an essential file.
To remove and then reinstall the program:
1. Click the Start button, click Control Panel, and then click Add or Remove Programs.
2. Select the program you want to remove.
3. Click the Change or Remove Program icon.
4. See the program documentation for installation instructions.
Alert! Card-cage fan failure
Alert! chipset heatsink not detected — The chip set heat sink is not properly installed.
Alert! CPU 0 Fan Failure —
Alert! CPU 1 Fan Failure —
Ensure that the cooling fan and airflow shroud
are properly installed and working.
Alert! Error initializing PCI Express slot n (or bridge) — The computer encountered a problem while
trying to configure a PCI Express card.
Alert! Memory configured incorrectly. Please enter setup for memory info details — See "Memory
Problems."
Alert! Memory fan has failed or is not present. A memory fan is required for the current memory
configuration. please see the documentation that came with your computer for more information.
System halted! —
See "Memory
."
Alert! OS Install Mode enabled —
Amount of available memory is limited to 256 MB.
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn ]. For help in
resolving this problem, please note this checkpoint and contact Dell Technical Support — Contact
Dell and report the checkpoint code (nnnn) to the support technician.
Alert! Previous Fan Failures —
Alert! Previous Processor Thermal Failure —
Alert! Previous Shutdown Due to Thermal Event —
- User's Guide 1
- Finding Information 2
- Specifications 4
- Caring for Your Computer 9
- Front View 11
- Front View (Doors Open) 12
- Back View 13
- Inside Your Computer 16
- System Board Components 17
- Advanced Features 25
- Security 26
- Password Protection 27
- Assigning a System Password 28
- Typing Your System Password 28
- Admin Password 29
- System Setup 30
- System Setup Options 31
- Boot Sequence 35
- Clearing Forgotten Passwords 36
- Clearing CMOS Settings 37
- Hyper-Threading 37
- IEEE 1394a 38
- U320 SCSI Controller 38
- Power Management 38
- Copying CDs and DVDs 39
- Using Blank CDs and DVDs 40
- Helpful Tips 40
- Installing the Driver 42
- Features 42
- Using RAID Storage Manager 44
- Logical Devices 45
- Creating an Array 46
- Deleting an Array 47
- Rebuilding to a Hot-Spare 48
- Verifying an Array 48
- SATA Host RAID 49
- Configuring Drives 50
- Rebuilding Arrays 51
- Deleting Arrays 51
- Viewing Array Properties 52
- Using the Disk Utilities 53
- SCSI Host RAID 53
- Viewing Array 54
- Creating Arrays 55
- Creating RAID 1 Arrays 56
- Adding a Spare Drive 57
- Verifying Data Integrity 58
- Bootable Array 58
- Write Cache 59
- Removing and Replacing Parts 60
- Opening the Computer Cover 61
- Memory Overview 63
- Installing Memory 65
- Removing Memory 66
- Memory Fan and Shroud 67
- Overview 67
- Connecting Cables 68
- SCSI ID Numbers 69
- Hard Drive 70
- Removing a Hard Drive 71
- Installing a Hard Drive 72
- Floppy Drive (Optional) 74
- Removing a Floppy Drive 75
- Installing a Floppy Drive 75
- CD/DVD Drive 77
- Installing a CD/DVD Drive 78
- Removing the Drive Door 80
- Replacing the Drive Door 81
- Removing a CD/DVD Drive 93
- PCI Cards 97
- Removing a PCI Card 100
- PCI Express Cards 101
- Removing a PCI Express Card 104
- Processor Airflow Shroud 105
- Removing the Airflow Shroud 106
- Processor 108
- Installing the Processor 109
- Removing the Processor 111
- Replacing the Battery 114
- Installing a VRM 115
- Removing a VRM 116
- Control Panel 117
- Removing the Control Panel 118
- Front Panel 119
- I/O Panel 120
- Removing the I/O Panel 122
- Replacing the I/O Panel 123
- Removing the Power Supply 123
- Replacing the Power Supply 125
- System Board 127
- Removing the System Board 128
- Replacing the System Board 128
- Closing the Computer Cover 129
- Tools to Help Solve Problems 131
- Diagnostic Lights 132
- Beep Codes 135
- Error Messages 136
- Dell Diagnostics 141
- Dell Diagnostics Main Menu 142
- What Is a Driver? 143
- Identifying Drivers 143
- Manually Reinstalling Drivers 144
- Creating a Restore Point 145
- Enabling System Restore 146
- Windows XP 146
- Windows 2000 146
- Before You Begin 147
- Reinstalling Windows XP 147
- Windows XP Setup 148
- Solving Problems 150
- Drive Problems 151
- CD and DVD drive problems 152
- Hard drive problems 152
- IEEE 1394a Device Problems 154
- Keyboard Problems 154
- Lockups and Software Problems 155
- Memory Problems 156
- Mouse Problems 157
- Network Problems 158
- Power Problems 159
- Printer Problems 160
- Processor Problems 160
- Sound and Speaker Problems 161
- No sound from headphones 162
- Video and Monitor Problems 163
- Cleaning Your Computer 165
- CDs and DVDs 166
- Choosing a Wallpaper 168
- Choosing a Screen Saver 169
- Choosing a Desktop Theme 169
- Desktop Cleanup Wizard 170
- Internet Connection Firewall 171
- Adding User Accounts 172
- Fast User Switching 172
- Appendix 174
- AutoTech Service 175
- Technical Support Service 175
- Problems With Your Order 176
- Product Information 176
- Before You Call 176
- FCC Notices (U.S. Only) 188
- Glossary 190
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