Dell SCSI 6/IR Manual de usuario Pagina 45
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Getting Help 45
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem
cables from all electrical outlets.
If you need assistance with a technical problem, perform the following steps:
1
Complete the procedures in the section "Troubleshooting Your System" of your system’s
Hardware Owner’s Manual
.
2
Run the system diagnostics and record any information provided.
3
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 46.
4
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call the support service from a phone near or at the system so that the support staff can assist you
with any necessary procedures.
NOTE: Dell’s Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "Dell Enterprise Training" on page 47 and
"Before You Call" on page 48.
NOTE: Some of the following services are not always available in all locations outside the continental
U.S. Call your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff use
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 48, and then see the contact
information for your region or go to
support.dell.com
.
book.book Page 45 Wednesday, July 25, 2007 10:58 AM
- Notes, Notices, and Cautions 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- CAUTION: Safety Instructions 7
- 8 Safety Instructions 8
- Overview 9
- About RAID 10
- RAID Terminology 10
- Integrated Mirroring 11
- 12 Overview 12
- SAS 6/iR Features 13
- 14 SAS 6/iR Features 14
- Hardware Installation 15
- 18 Hardware Installation 18
- Driver Installation 19
- Installation 20
- Control Panel 21
- System 21
- Creating a Driver Diskette 22
- Installing the Driver 23
- Upgrading the Kernel 26
- SAS 6/iR BIOS 27
- Configuration Utility 28
- Select New Array Type 29
- Create New Array 29
- 30 SAS 6/iR BIOS 30
- View Array 31
- Manage Array 31
- Exit Screen 31
- Synchronizing a Virtual Disk 34
- Activating a Virtual Disk 34
- Deleting a Virtual Disk 35
- Hot Spare Failover 35
- 36 SAS 6/iR BIOS 36
- Troubleshooting 37
- Physical Disk Related Issues 38
- BIOS Error Messages 40
- 42 Troubleshooting 42
- Updating the Firmware 43
- 44 Updating the Firmware 44
- Getting Help 45
- Online Services 46
- Dell Enterprise Training 47
- Problems With Your Order 47
- Product Information 47
- Before You Call 48
- Regulatory Notices 49
- 50 Regulatory Notices 50
- Regulatory Notice 51 51
- 52 Regulatory Notices 52
- Regulatory Notices 53 53
- 54 Regulatory Notices 54
- Glossary 55
- Glossary 57 57
- Glossary 59 59
- Index 61 61
- 62 Index 62
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