Dell Inspiron 2000 Guía para resolver problemas

Dell™ Inspiron™ 5000REFERENCE ANDTROUBLESHOOTING GUIDE™www.dell.comsupport.dell.com3959ubk1.book Page 3 Monday, March 20, 2000 4:52 PM

xiiWarranty and Return Policy InformationDell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new

B-6 Dell Inspiron 5000 Reference and Troubleshooting GuidePower MenuTo see information about a specific item, highlight the item and refer to the Item

support.dell.com Using the System Setup Program B-7Boot MenuTo see information about a specific item, highlight the item and refer to the Item Specifi

B-8 Dell Inspiron 5000 Reference and Troubleshooting GuideExit MenuTo see information about a specific item, highlight the item and refer to the Item

support.dell.com System Messages C-1APPENDIX CSystem MessagesYour application programs, the operating system, and the computer itself can provide you

C-2 Dell Inspiron 5000 Reference and Troubleshooting GuideKeyboard errorIf an external keyboard is being used, a cable or con-nector may be loose or t

support.dell.com Regulatory Notices D-1APPENDIX DRegulatory NoticesElectromagnetic Interference (EMI) is any signal or emission, radiated in free spac

D-2 Dell Inspiron 5000 Reference and Troubleshooting GuideInformation Technology Equipment (ITE), including peripherals, expansion cards, print-ers, i

support.dell.com Regulatory Notices D-3instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a

D-4 Dell Inspiron 5000 Reference and Troubleshooting Guideequipment. This equipment is designed to be connected to the telephone network or premises w

support.dell.com Regulatory Notices D-5changes or modifications not expressly approved by Dell Computer Corporation could void your authority to opera

xiiiTypographical ConventionsThe following list defines (where appropriate) and illustrates typographical conven-tions used as visual cues for specifi

D-6 Dell Inspiron 5000 Reference and Troubleshooting GuideThe following information is provided in compliance with IC regulations:Dell Computer Corpor

support.dell.com Regulatory Notices D-7Important Notice“Under power failure conditions, this telephone may not operate. Please ensure that a separate

D-8 Dell Inspiron 5000 Reference and Troubleshooting GuideBattery DisposalYour computer uses both a lithium-ion battery pack and a nickel-metal hydrid

support.dell.com Regulatory Notices D-9Class A ITEThis is a Class A product based on the standard of the Voluntary Control Council for Interference (V

D-10 Dell Inspiron 5000 Reference and Troubleshooting GuideThe phasing conductor of the room’s electrical installation should have a reserve short-cir

support.dell.com Regulatory Notices D-11NOM Information (Mexico Only)The following information is provided on the device(s) described in this document

D-12 Dell Inspiron 5000 Reference and Troubleshooting GuideInformación para NOM (únicamente para México)La información siguiente se proporciona en el

support.dell.com Limited Warranty and Return Policy E-1APPENDIX ELimited Warranty and Return Policy Three-Year Limited Warranty (U.S. Only)Dell Comput

E-2 Dell Inspiron 5000 Reference and Troubleshooting Guideshipment or accept the risk of loss or damage during shipment. Dell will ship the repaired o

support.dell.com Limited Warranty and Return Policy E-3SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,

xiv3959ubk1.book Page xiv Monday, March 20, 2000 4:52 PM

E-4 Dell Inspiron 5000 Reference and Troubleshooting Guide(including those sold through the DellWare program) are not covered. Batteries for portable

support.dell.com Limited Warranty and Return Policy E-5General ProvisionsDELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LI

E-6 Dell Inspiron 5000 Reference and Troubleshooting Guideexpense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned

support.dell.com Limited Warranty and Return Policy E-7Dell Computer de Colombia CorporationCarrera 7 #115-33 Oficina 603Bogota, ColombiaDell Computer

E-8 Dell Inspiron 5000 Reference and Troubleshooting GuideMacrovision Product NoticeThe following product notice applies to the Macrovision Corporatio

support.dell.com Index 1IndexAassistancetechnical, 4-1audiodriver (Windows 2000), 3-11driver (Windows 98), 3-5troubleshooting, 2-13AutoTech service, 4

2 Dell Inspiron 5000 Reference and Troubleshooting Guidedrivers (Windows 98)about, 3-6audio, 3-5DVD decoder, 3-9Intel SpeedStep, 3-10modem, 3-8Softex

support.dell.com Index 3Internet connectiontroubleshooting, 2-18Internet help tools, 4-2IR portSee infrared portKkeyboardtroubleshooting, 2-15MMacrovi

4 Dell Inspiron 5000 Reference and Troubleshooting Guidesoftwareinstalling drivers (Windows 2000), 3-11installing drivers (Windows 98), 3-5installing

support.dell.com Index 5Vvideodriver (Windows 2000), 3-12driver (Windows 98), 3-6troubleshooting, 2-14Wwarranty information, E-1wet computerdrying out

xvContentsChapter 1 Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . 1-1Available Options and Upgrades . . . . . . . . . . . . .

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For questions or problems with files contact: Donna Moore - Graphic DevelopmentDell Computer Corporation (512) 728-3439Dell Information Development Po

For questions or problems with files contact: Donna Moore - Graphic DevelopmentDell Computer Corporation (512) 728-3439FILE NAME(S) & PAGE COUNT:S

xviTroubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9Restart Your Computer . . . . .

xviiInstall the Intel SpeedStep Utility (Windows 98) (Optional) . . . . . . . . . . . . . . 3-10Installing Drivers and Utilities for Windows 2000 . .

xviiiAppendix D Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1FCC Notices (U.S. Only) . . . . . . . . . . . . . . . .

xixIndexFiguresFigure 1-1. Removing a Device From the Media Bay . . . . . . . . . . . . . . . . . . . . . 1-3Figure 1-2. Removing the Internal Hard-D

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support.dell.com Options and Upgrades 1-1CHAPTER 1Options and UpgradesThis chapter describes the installation procedures for the options and upgrades

____________________Information in this document is subject to change without notice.© 1999–2000 Dell Computer Corporation. All rights reserved.Reprod

1-2 Dell Inspiron 5000 Reference and Troubleshooting GuideUsing Drives in the Media BayThe media bay, located in the center of the front of the comput

support.dell.com Options and Upgrades 1-3Figure 1-1. Removing a Device From the Media BayNOTICE: If you wish to insert another media bay device, inse

1-4 Dell Inspiron 5000 Reference and Troubleshooting Guide3. Follow the instructions on the display.When the display is blank and the power indicator

support.dell.com Options and Upgrades 1-5Figure 1-2. Removing the Internal Hard-Disk Drive4. Slide out the hard-disk drive.5. Remove the new hard-dis

1-6 Dell Inspiron 5000 Reference and Troubleshooting GuideIFigure 1-3. Repackaging the Hard-Disk DriveInstalling Memory ModulesNOTE: Your computer ha

support.dell.com Options and Upgrades 1-7Figure 1-4. Removing the Memory Module CoverNOTICE: To prevent damage to the computer, do not use tools to s

1-8 Dell Inspiron 5000 Reference and Troubleshooting GuideFigure 1-5. Removing a Memory Module7. Insert the memory module as shown in Figure 1-6:a. A

support.dell.com Options and Upgrades 1-912. Confirm that the system configuration information reflects the newly installed memory by checking the Sys

1-10 Dell Inspiron 5000 Reference and Troubleshooting Guide3959ubk1.book Page 10 Monday, March 20, 2000 4:52 PM

support.dell.com Troubleshooting 2-1CHAPTER 2TroubleshootingThis chapter helps you to solve some typical computer problems. Complete the steps in this

vSafety InstructionsUse the following safety guidelines to help protect your computer from potential dam-age and to help ensure your own personal safe

2-2 Dell Inspiron 5000 Reference and Troubleshooting GuideCheck ConnectionsBe sure the following items are properly connected or installed:•AC adapter

support.dell.com Troubleshooting 2-3Check the Electrical Power SourceIf you are experiencing problems with power, perform the following checks:•Check

2-4 Dell Inspiron 5000 Reference and Troubleshooting GuideIf a major component or device in your computer does not function properly, you may have a c

support.dell.com Troubleshooting 2-57. Press <F10> to save your changes and exit the system setup program.8. When the Setup Confirmation screen

2-6 Dell Inspiron 5000 Reference and Troubleshooting Guide•Select Devices to Test — This option allows you to select particular components for testing

support.dell.com Troubleshooting 2-7Figure 2-2. Dell Diagnostics Main ScreenConfirm the System Configuration InformationWhen you boot your computer f

2-8 Dell Inspiron 5000 Reference and Troubleshooting GuideUse the Dell Diagnostics Help MenuSeveral comprehensive Help menus provide instructions on h

support.dell.com Troubleshooting 2-9TestThe Te s t category provides a thorough explanation of the test procedure of each sub-test. For example, the f

2-10 Dell Inspiron 5000 Reference and Troubleshooting GuideRestart Your ComputerSeveral of the following sections advise you to restart the computer a

support.dell.com Troubleshooting 2-11CAUTION: To help prevent electrical shock, verify that the computer is thor-oughly dry before continuing with the

vi•To help prevent electric shock, plug the AC adapter and peripheral power cables into properly grounded power sources. These cables are equipped wit

2-12 Dell Inspiron 5000 Reference and Troubleshooting Guide8. Remove the memory module cover and the memory modules.For instructions, refer to “Instal

support.dell.com Troubleshooting 2-13Resolve Audio Problems•Use the volume control buttons on the left side of the computer to adjust the volume.•Run

2-14 Dell Inspiron 5000 Reference and Troubleshooting GuideIf you still have a diskette drive problem, call Dell for technical assistance. See Chapter

support.dell.com Troubleshooting 2-15NOTE: If your computer is connected to the TV-out connector on your television and there is no picture on your te

2-16 Dell Inspiron 5000 Reference and Troubleshooting GuideTo resolve conflicts, you can use the Windows Hardware Conflict Troubleshooter.1. C l i c k

support.dell.com Troubleshooting 2-17NOTE: If the SIR or FIR setting causes a conflict with another device, a yellow asterisk appears to the right of

2-18 Dell Inspiron 5000 Reference and Troubleshooting GuideResolve Modem, Fax, and Internet Connection ProblemsNOTICE: Connect the modem to an analog

support.dell.com Troubleshooting 2-19Resolve Software ProblemsSoftware problems can result from the following circumstances:•Improper installation or

2-20 Dell Inspiron 5000 Reference and Troubleshooting GuideResolve Television ProblemsIf your television is connected to the TV-out connector on your

support.dell.com Troubleshooting 2-216. Press the down-arrow key to scroll down to Te l e v i s i o n Ty p e. Either NTSC or PAL is highlighted.7. To

vii•When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it e

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support.dell.com Installing System Software 3-1CHAPTER 3Installing System SoftwareThis chapter explains how to reinstall the Microsoft Windows 98 Seco

3-2 Dell Inspiron 5000 Reference and Troubleshooting Guide8. Label a blank, high-density diskette as instructed, insert the diskette into the dis-kett

support.dell.com Installing System Software 3-39. When the Setup Confirmation screen appears, press <Enter> to confirm that you want to save the

3-4 Dell Inspiron 5000 Reference and Troubleshooting GuideCreate the Hibernate File1. Boot your computer from the CD-ROM or DVD-ROM drive with the Sys

support.dell.com Installing System Software 3-5Installing Drivers and Utilitiesfor Windows 98To install the system software, you need the following it

3-6 Dell Inspiron 5000 Reference and Troubleshooting GuideThe New Hardware Found window appears, the software for the hardware is installed, and the i

support.dell.com Installing System Software 3-7The CD-ROM or DVD-ROM drive letter is usually D.NOTICE: Do not install the Japanese-language driver on

3-8 Dell Inspiron 5000 Reference and Troubleshooting Guide3. In the Run dialog box, type x:\win98\baymgr\setup.exe, where x is the CD-ROM or DVD-ROM d

support.dell.com Installing System Software 3-9Install the Software DVD Decoder (Windows 98) (Optional)The DVD decoder driver allows you to play DVD m

viii•Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard, trackball, touch pad, or external mou

3-10 Dell Inspiron 5000 Reference and Troubleshooting GuideConfiguring the Television Control Panel Setting1. C l i c k t h e Start button and selec

support.dell.com Installing System Software 3-11If your computer has a Mobile Intel Pentium III processor with Intel SpeedStep tech-nology, you must r

3-12 Dell Inspiron 5000 Reference and Troubleshooting Guide6. In the Welcome window, click Next>. An information dialog box appears, stating that t

support.dell.com Installing System Software 3-13Install the Touch Pad Driver (Windows 2000)The touch pad driver controls touch pad and mouse functions

3-14 Dell Inspiron 5000 Reference and Troubleshooting GuideInstall the Software DVD Decoder (Windows 2000) (Optional)The DVD decoder driver allows you

support.dell.com Installing System Software 3-15If you have a TV-out connector on your computer and your DVD-ROM drive does not play your DVD title, m

3-16 Dell Inspiron 5000 Reference and Troubleshooting Guide7. In the Software License Agreement window, click Ye s.8. At the Setup Complete window, be

support.dell.com Installing System Software 3-17Download the System Help From the Dell Support Web SiteAs updated information about your computer is i

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support.dell.com Getting Help 4-1CHAPTER 4Getting HelpThis chapter describes the tools Dell provides to help you when you have a problem with your com

ixWhen Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence ind

4-2 Dell Inspiron 5000 Reference and Troubleshooting GuideNOTE: Some of the following tools are not always available in all locations outside the cont

support.dell.com Getting Help 4-3continue the session later. The code number that the AutoTech service gives you allows you to continue your session w

4-4 Dell Inspiron 5000 Reference and Troubleshooting GuideProduct InformationIf you need information about additional products available from Dell Com

support.dell.com Getting Help 4-5Before You CallNOTE: Have your Express Service Code or service tag sequence ready when you call. The code helps Dell’

4-6 Dell Inspiron 5000 Reference and Troubleshooting GuideFigure 4-1. Diagnostics ChecklistName: ____________________________________________________

support.dell.com Getting Help 4-7Dell Contact NumbersWhen you need to contact Dell, use the telephone numbers, codes, and electronic addresses provide

4-8 Dell Inspiron 5000 Reference and Troubleshooting GuideTable 4-1. International Dialing CodesCountry (City)InternationalAccess Code Country Code C

support.dell.com Getting Help 4-9Spain (Madrid) 07 34 91Sweden (Upplands Vasby) 009 46 8Switzerland (Geneva) 00 41 22Tai wa n 0 0 2 8 86 —Thailand 001

4-10 Dell Inspiron 5000 Reference and Troubleshooting GuideBelgium(Brussels)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 02

support.dell.com Getting Help 4-11China(Xiamen)Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858

xThe following notice may appear throughout this document to remind you of these precautions:NOTICE: See “Protecting Against Electrostatic Discharge”

4-12 Dell Inspiron 5000 Reference and Troubleshooting GuideFrance(Paris/Montpellier)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . .

support.dell.com Getting Help 4-13Ireland(Bray)NOTE: Customers in Ireland call the U.K. for Home/Small Business customer assistance.Technical Support

4-14 Dell Inspiron 5000 Reference and Troubleshooting GuideKorea(Seoul)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

support.dell.com Getting Help 4-15Mexico(Colonia Granada)NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and

4-16 Dell Inspiron 5000 Reference and Troubleshooting GuidePoland(Warsaw)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 22 .

support.dell.com Getting Help 4-17Spain(Madrid)Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4-18 Dell Inspiron 5000 Reference and Troubleshooting GuideU.K.(Bracknell)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

support.dell.com Getting Help 4-19U.S.A.(Austin, Texas)Dedicated Technical Support for Inspiron 5000 Computers . . . . . . . . . . . . . . . . . . .

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support.dell.com Technical Specifications A-1APPENDIX ATechnical SpecificationsThe most complete specifications for your computer are available on Del

xiPrefaceAbout This GuideThis guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced comput

A-2 Dell Inspiron 5000 Reference and Troubleshooting GuidePC CardPCI controller. . . . . . . . . . . . . . . Texas Instruments PCI 1225 CardBus contro

support.dell.com Technical Specifications A-3Integrated AudioAudio type . . . . . . . . . . . . . . . . . Sound Blaster Pro-compatible voice and music

A-4 Dell Inspiron 5000 Reference and Troubleshooting GuideIntegrated KeyboardNumber of keys. . . . . . . . . . . . . 87 (U.S. and Canada); 88 (Europe)

support.dell.com Technical Specifications A-5Battery (continued)Charge time (approximate)1Computer on . . . . . . . . . . . 2.5 to 3.5 hoursComputer

A-6 Dell Inspiron 5000 Reference and Troubleshooting GuideEnvironmental (Computer)Temperature:Operating . . . . . . . . . . . . . . 5° to 35°C (41° to

support.dell.com Using the System Setup Program B-1APPENDIX BUsing the System Setup ProgramNOTICE: Dell recommends that you change the system setup pr

B-2 Dell Inspiron 5000 Reference and Troubleshooting GuideNavigating Through the System Setup ProgramUse the integrated keyboard (see Table B-1) to ma

support.dell.com Using the System Setup Program B-3Main MenuTo see information about a specific item, highlight the item and refer to the Item Specifi

B-4 Dell Inspiron 5000 Reference and Troubleshooting GuideSystem Devices MenuTo see information about a specific item, highlight the item and refer to

support.dell.com Using the System Setup Program B-5Security MenuTo see information about a specific item, highlight the item and refer to the Item Spe