Dell Inspiron 9400 Manual de usuario

www.dell.com | support.dell.comDell™ Inspiron™ 9400/E1705Owner’s ManualModel PP05XBPD598a01.book Page 1 Monday, February 6, 2006 2:24 PM

10 Contents16 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149Using the System Setup Program . . . . . . . . . . .

100 TroubleshootingDell MediaDirect ProblemsCHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION — Click the ? icon at the bottom of the Dell MediaDi

Troubleshooting 101RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 87. If all tests run successfully, the error condition is relat

102 Troubleshooting NOTE: The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card installed. Double-click the icon

Troubleshooting 103IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED CARD — Contact Dell. See "Contacting Dell" on page 155.IF YOU HAVE PROBLEMS

104 TroubleshootingEnsuring Sufficient Power for Your ComputerYour computer is designed to use the 90-W AC adapter; for optimum system performance, yo

Troubleshooting 105RESTART THE COMPUTER AND TRY THE SCANNER AGAINCHECK THE CABLE CONNECTIONS —• See the scanner documentation for cable connection i

106 TroubleshootingRUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 87. NOTE: The volume control in some MP3 players overrides the

Troubleshooting 107TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.CHECK

108 TroubleshootingDriversWhat Is a Driver?A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a d

Troubleshooting 109Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows XP De

Finding Information 11Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media ma

110 Troubleshooting7Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts

Troubleshooting 111Restoring Your Operating SystemYou can restore your operating system in the following ways:• Microsoft® Windows® XP System Restore

112 Troubleshooting1Click the Start button, point to Programs→ Accessories→ System Tools, and then click System Restore.2Ensure that Restore my comput

Troubleshooting 113 NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.Use Dell PC Restore by Syman

114 TroubleshootingTo remove PC Restore:1Log on to the computer as a local administrator.2In Windows Explorer, go to c:\dell\utilities\DSR.3Double-cli

Troubleshooting 115 NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect

116 TroubleshootingPD598a01.book Page 116 Monday, February 6, 2006 2:24 PM

Adding and Replacing Parts 117Adding and Replacing PartsBefore You BeginThis chapter provides procedures for removing and installing the components in

118 Adding and Replacing PartsBefore Working Inside Your ComputerUse the following safety guidelines to help protect your computer from potential dama

Adding and Replacing Parts 1196Press the power button to ground the system board. 7Remove any installed ExpressCard from the ExpressCard slot.Hard Dri

12 Finding Information• How to set up my computer Setup Diagram• Service Tag and Express Service Code • Microsoft Windows License LabelService Tag and

120 Adding and Replacing PartsTo replace the hard drive:1Follow the procedures in "Before You Begin" on page 117. 2Turn the computer over, a

Adding and Replacing Parts 121Returning a Hard Drive to DellReturn your old hard drive to Dell in its original or comparable foam packaging. Otherwise

122 Adding and Replacing Parts3Turn the computer over, loosen the captive screws on the memory module cover, and then remove the cover. NOTICE: To pr

Adding and Replacing Parts 1235Ground yourself and install the new memory module:aAlign the notch in the module edge connector with the tab in the con

124 Adding and Replacing PartsModem CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product In

Adding and Replacing Parts 1255Install the replacement modem:aConnect the modem cable to the modem. NOTICE: The connectors are keyed to ensure correc

126 Adding and Replacing Parts NOTICE: To avoid damaging the system board, you must remove the battery before you begin working inside the computer.

Adding and Replacing Parts 127bRelease the Mini-Card by pushing the metal securing clips toward the back of the computer until the card pops up slight

128 Adding and Replacing Parts NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign

Adding and Replacing Parts 1296Replace the Mini-Card/modem cover. Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow

Finding Information 13• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions• Communi

130 Adding and Replacing PartsWhen replacing the hinge cover, first insert the left edge and then press from left to right until the cover snaps into

Adding and Replacing Parts 131Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

132 Adding and Replacing PartsCoin-Cell Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in th

Adding and Replacing Parts 133Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Pr

134 Adding and Replacing PartsIf you ordered a card with Bluetooth wireless technology with your computer, it is already installed.1Follow the procedu

Traveling With Your Computer 135Traveling With Your ComputerIdentifying Your Computer• Attach a name tag or business card to the computer.• Write down

136 Traveling With Your ComputerTravel Tips NOTICE: Do not move the computer while using the optical drive to prevent loss of data. NOTICE: Do not ch

Specifications 137Specifications NOTE: Your computer comes in different configurations. To determine the configuration of your computer, see "De

138 SpecificationsMemoryMemory module connector two user-accessible SODIMM connectorsMemory module capacities 256 MB, 512 MB, 1 GB, and 2 GBMemory typ

Specifications 139CommunicationsModem:Ty p eV.92 56K MDCControllersoftmodemInterfaceinternal HDA (High Definition Audio) busNetwork adapter 10/100 Eth

14 Finding Information• Information on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSet.Dell QuickS

140 SpecificationsVideo controller (integrated) Intel Graphics Media Accelerator 950 Video typeintegrated on system board, 256-bit hardware accelerate

Specifications 141DisplayType (active-matrix TFT) WXGA+; WUXGADimensions:Height245.0 mm (9.64 inches)Width383.0 mm (15 inches)Diagonal431.8 mm (17 inc

142 SpecificationsTouch PadX/Y position resolution (graphics table mode) 240 cpiSize:Width73.0-mm (2.88-inch) sensor-active areaHeight42.9-mm (1.69-in

Specifications 143Output current 5.62 A (maximum at 4-second pulse); 4.62 A (continuous)Output power 90 W Rated output voltage 19.5 VDCDimensions:Heig

144 SpecificationsMaximum vibration (using a random-vibration spectrum that simulates user environment):Operating0.66 GRMSStorage1.3 GRMSMaximum shock

Getting Help 145Getting HelpObtaining Assistance CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem ca

146 Getting Helpwww.euro.dell.com (Europe only)www.dell.com/la/ (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol

Getting Help 147Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell

148 Getting HelpDiagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back of the computer):Express Service Code:Return Mat

Appendix 149AppendixUsing the System Setup Program NOTE: Your operating system may automatically configure most of the options available in the syste

A Tour of Your Computer 15A Tour of Your ComputerDetermining Your Computer’s ConfigurationBased on selections that you made when purchasing your compu

150 AppendixCommonly Used OptionsCertain options require that you reboot the computer for new settings to take effect.Changing the Boot SequenceThe bo

Appendix 1514When the boot device list appears, highlight the device from which you want to boot and press <Enter>.The computer boots to the sel

152 AppendixIf you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.1Hold the disc by its oute

Appendix 153The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:• Product n

154 AppendixDell-installed peripherals include any internal expansion cards, or Dell-branded module bay or ExpressCard accessories. In addition, any D

Contacting Dell 155Contacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (support)For s

156 Contacting DellAustralia (Sydney)International Access Code: 0011Country Code: 61City Code: 2Website: support.ap.dell.comE-mail: support.ap.dell.co

Contacting Dell 157BrazilInternational Access Code: 00Country Code: 55City Code: 51Website: www.dell.com/brCustomer Support, Tech Support0800 90 3355T

158 Contacting DellChina (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: cn_support@dell

Contacting Dell 159Czech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail: [email protected]

16 A Tour of Your ComputerFront ViewDISPLAY LATCHES — Keeps the display closed.DISPLAY LATCH RELEASE — Slide to release the display latches and open t

160 Contacting DellFrance (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comHome and

Contacting Dell 161GreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comTechnical Support 00800-44 14 95 18Gold Service Te

162 Contacting DellIreland (Cherrywood)International Access Code: 00Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_sup

Contacting Dell 163Japan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)t

164 Contacting DellLatin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax

Contacting Dell 165MexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 0

166 Contacting DellNorway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comTechnical Support for XPS portable compu

Contacting Dell 167Singapore (Singapore)International Access Code: 005Country Code: 65Website: support.ap.dell.comTechnical Support (Dimension, Inspir

168 Contacting DellSpain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comHome and Small BusinessTechni

Contacting Dell 169Tai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: [email protected] Support (Op

A Tour of Your Computer 17DEVICE STATUS LIGHTSIf the computer is connected to an electrical outlet, the light operates as follows:• Solid green: Th

170 Contacting DellU.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: su

Contacting Dell 171U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech

172 Contacting DellPD598a01.book Page 172 Monday, February 6, 2006 2:24 PM

Glossary 173GlossaryTerms in this Glossary are provided for informational purposes only and may or may not describe features included with your partic

174 Glossarybus — A communication pathway between the components in your computer.bus speed — The speed, given in MHz, that indicates how fast a bus c

Glossary 175DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor.docking

176 Glossaryextended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dua

Glossary 177components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface for mass sto

178 Glossarymemory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequ

Glossary 179PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path.pixel — A

18 A Tour of Your ComputerTOUCH PAD — Provides the functionality of a mouse.TOUCH PAD SCROLL ZONE — Provides the functionality of the scroll button on

180 GlossarySATA — serial ATA — A faster, serial version of the ATA (IDE) interface.ScanDisk — A Microsoft utility that checks files, folders, and the

Glossary 181TTAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, includ

182 GlossaryWW — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.WHr — watt-hour — A unit of measure common

Index 183IndexNumbers5-in-1 media memory card reader, 74Aaudio connectorsdescription, 22audio deviceconnecting, 57enabling, 69audio. See soundBbattery

184 Index184 Indexdevice status lightsdescription, 17diagnosticsDell, 87digital-video interface. See DVIdisplayadjusting brightness, 37description, 16

Index 185keyboard (continued)problems, 98removing, 131shortcuts, 40keyboard status lightsdescription, 19keypadnumeric, 39LlabelsMicrosoft Windows, 12S

186 Index186 Indexproblems (continued)DVD drive, 91error messages, 94hard drive, 92IEEE 1394 connector, 97keyboard, 98lockups, 99network, 101power, 10

Index 187troubleshooting (continued)Help and Support Center, 13-14restore computer to previous operating state, 111turning off your computer, 117TVcon

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A Tour of Your Computer 19KEYBOARD AND WIRELESS STATUS LIGHTSThe lights located above the keyboard indicate the following:Turns on when the numeric k

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates

20 A Tour of Your ComputerLeft Side ViewSECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer. For more info

A Tour of Your Computer 21Right Side ViewHARD DRIVE — Stores software and data.EXPRESSCARD SLOT — Supports one ExpressCard, such as a modem or networ

22 A Tour of Your ComputerAUDIO CONNECTORSAIR VENT — The computer uses fan(s) to create airflow through the vent(s), which prevents the computer from

A Tour of Your Computer 23Back ViewAIR VENT — The computer uses fan(s) to create airflow through the vents, which prevents the computer from overheati

24 A Tour of Your ComputerNETWORK CONNECTOR (RJ-45) NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the c

A Tour of Your Computer 25VIDEO CONNECTORAC ADAPTER CONNECTOR — Attaches an AC adapter to the computer. The AC adapter converts AC power to the DC pow

26 A Tour of Your ComputerThe AC adapter is available in both 2-wire and 3-wire configurations. Use the AC adapter that is compatible with the power c

A Tour of Your Computer 27Bottom ViewSUBWOOFER — Produces a broader bass output than is provided by the speakers. BATTERY CHARGE GAUGE — Provides inf

28 A Tour of Your ComputerAIR VENT — The computer uses fan(s) to create airflow through the vent(s), which prevents the computer from overheating. CA

Setting Up Your Computer 29Setting Up Your ComputerConnecting to the Internet NOTE: ISPs and ISP offerings vary by country.To connect to the Internet

Contents 3ContentsFinding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 A Tour of Your Computer. . . . . . . . . .

30 Setting Up Your Computer4In the next window, click the appropriate option:• If you do not have an ISP and want to select one, click Choose from a l

Setting Up Your Computer 31Prepare the New Computer for the File Transfer1Click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Tra

32 Setting Up Your ComputerCreate a Wizard DiskTo create a wizard disk, use your new computer with Windows XP and perform the following steps:1Click S

Setting Up Your Computer 33 NOTE: For more information about this procedure, access the Windows Help and Support center (See "Windows Help and S

34 Setting Up Your Computer 3Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.4Install t

Setting Up Your Computer 35 NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning

36 Setting Up Your ComputerPD598a01.book Page 36 Monday, February 6, 2006 2:24 PM

Using the Display 37Using the DisplayAdjusting BrightnessWhen a Dell™ computer is running on battery power, you can conserve power by setting the brig

38 Using the DisplaySetting Display ResolutionTo display a program at a specific resolution, both the graphics card and the display must support the p

Using the Keyboard and Touch Pad 39Using the Keyboard and Touch PadNumeric KeypadThe numeric keypad functions like the numeric keypad on an external k

4 Contents3 Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Adjusting Brightness. . . . . . . . . . . . . . . . . . .

40 Using the Keyboard and Touch PadKey CombinationsSystem FunctionsBatteryCD or DVD TrayDisplay FunctionsWireless Networking and Bluetooth® Wireless T

Using the Keyboard and Touch Pad 41Speaker FunctionsMicrosoft® Windows® Logo Key FunctionsTo adjust keyboard operation, such as the character repeat r

42 Using the Keyboard and Touch PadTouch PadThe touch pad detects the pressure and movement of your finger to allow you to move the cursor on the disp

Using a Battery 43Using a BatteryBattery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Gui

44 Using a Battery CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose

Using a Battery 45Check the Battery Health NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as describ

46 Using a BatteryTo enter standby mode:• Click the Start button, click Turn off computer, and then click Stand by.or• Depending on how you set the po

Using a Battery 47Configuring Power Management SettingsYou can use the QuickSet Power Management Wizard or Windows Power Options Properties to configu

48 Using a BatteryTo replace the battery, place the battery in the bay and press down until the battery-bay latch release clicks.Storing a BatteryRemo

Dell™ QuickSet Features 49Dell™ QuickSet Features NOTE: This feature may not be available on your computer.Dell™ QuickSet provides you with easy acce

Contents 5Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Storing a Battery. . . . . . . . . . . . . . . . . .

50 Dell™ QuickSet FeaturesPD598a01.book Page 50 Monday, February 6, 2006 2:24 PM

Using CDs, DVDs, and Other Multimedia 51Using CDs, DVDs, and Other MultimediaPlaying CDs or DVDs NOTICE: Do not press down on the CD or DVD tray when

52 Using CDs, DVDs, and Other MultimediaTo format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your c

Using CDs, DVDs, and Other Multimedia 53You can also adjust the volume with the Volume Control option through the Start menu.1Click the Start button,

54 Using CDs, DVDs, and Other Multimedia5Click the drop-down menu under Color quality, and then click Medium (16 bit).6Click OK to save the settings a

Using CDs, DVDs, and Other Multimedia 55Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to th

56 Using CDs, DVDs, and Other Multimedia• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank

Using CDs, DVDs, and Other Multimedia 57 Dell MediaDirect and Dell Media Experience HelpThe Dell media application on your computer provides help info

58 Using CDs, DVDs, and Other MultimediaIf you want to connect your computer to a TV or audio device, it is recommended that you connect video and aud

Using CDs, DVDs, and Other Multimedia 59S-Video and Standard Audio 1Turn off the computer and the TV and/or audio device that you want to connect. NO

6 ContentsMedia Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Installing a Media Memory Card. . . . . . . . . . . . .

60 Using CDs, DVDs, and Other MultimediaS-Video and S/PDIF Digital Audio1Turn off the computer and the TV and/or the audio device that you want to con

Using CDs, DVDs, and Other Multimedia 614Plug the other end of the S-video cable into the S-video input connector on the TV.5Plug one end of the S/PDI

62 Using CDs, DVDs, and Other MultimediaComposite Video and Standard Audio1Turn off the computer and the TV and/or audio device that you want to conne

Using CDs, DVDs, and Other Multimedia 634Plug the other end of the composite video cable into the composite video-input connector on the TV.5Plug the

64 Using CDs, DVDs, and Other Multimedia1Turn off the computer and the TV and/or audio device that you want to connect.2Connect the composite video ad

Using CDs, DVDs, and Other Multimedia 656Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio devic

66 Using CDs, DVDs, and Other Multimedia1Turn off the computer and the TV and/or audio device that you want to connect.2Connect the component video ad

Using CDs, DVDs, and Other Multimedia 67Component Video and S/PDIF Digital Audio1Turn off the computer and the TV and/or audio device that you want to

68 Using CDs, DVDs, and Other Multimedia3Plug all three ends of the component video cable into the component video-output connectors on the component

Using CDs, DVDs, and Other Multimedia 69Enabling S/PDIF Digital AudioIf your computer has a DVD drive, you can enable digital audio for DVD playback.1

Contents 711 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Dell Technical Update Service . . . . . . . . . . . . .

70 Using CDs, DVDs, and Other Multimedia7Click the arrows beside the Audio listening mode setting to scroll through the options, and select the CL Hea

Using Cards 71Using CardsExpressCardsExpressCards leverage PC Card technology to provide a fast and convenient way to add memory, wired and wireless n

72 Using CardsSupported and Unsupported Card ComparisonThe ExpressCard slot of your computer is designed to support only ExpressCards. NOTICE: Your

Using Cards 73If you encounter too much resistance, do not force the card. Check the card orientation and try again.The computer recognizes the Expres

74 Using CardsMedia Memory CardsThe 5-in-1 media memory card reader provides a fast and convenient way to view and share digital photos, music, and vi

Using Cards 75 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.To in

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Setting Up a Home and Office Network 77Setting Up a Home and Office NetworkPhysically Connecting to a Network or Broadband ModemBefore you connect you

78 Setting Up a Home and Office NetworkNetwork Setup WizardThe Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you th

Setting Up a Home and Office Network 79Start Button and Connect To Option1Click the Start button.2Point to Connect To, and then click Show all connect

8 ContentsNetwork Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101General . . . . . . . . . . . . . . . . . . . . . . . .

80 Setting Up a Home and Office Network9Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wirele

Setting Up a Home and Office Network 81Determining the Wireless Network Device ManagerDepending on the software installed on your computer, different

82 Setting Up a Home and Office NetworkEnabling/Disabling the Wireless Network Card NOTE: If you are unable to connect to a wireless network, ensure

Setting Up a Home and Office Network 83• The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you

84 Setting Up a Home and Office NetworkUse the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the

Securing Your Computer 85Securing Your ComputerSecurity Cable Lock NOTE: Your computer does not ship with a security cable lock.A security cable lock

86 Securing Your Computer• It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is s

Troubleshooting 87TroubleshootingDell Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification of software and

88 Troubleshooting4Diagnostics can be invoked one of two ways:aTurn on the computer. When the DELL™ logo appears, press <F12> immediately. Selec

Troubleshooting 89Dell Diagnostics Main Menu1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you wa

Contents 9Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Returning a Hard Drive to Dell . . . . . . . . . . .

90 Troubleshooting4When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.5When the te

Troubleshooting 91Clicking the Dell Support IconClick or right-click the icon to perform the following tasks:• Check your computing environment. • Vi

92 TroubleshootingProblems Writing to a CD/DVD-RW DriveCLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing. I

Troubleshooting 93CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mail attachments:1In Outlook Express, click Tool

94 TroubleshootingError Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Infor

Troubleshooting 95HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the drive type. Shut down the computer, remove the hard drive (se

96 TroubleshootingMEMORY ALLOCATION ERROR — The software you are attempting to run is conflicting with the operating system, another program, or a ut

Troubleshooting 97SEEK ERROR — The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE — A chip on the system board ma

98 TroubleshootingKeyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product In

Troubleshooting 99Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in th