Dell Latitude CP M233XT - Latitude CP - Pentium MMX 233 MHz Especificaciones descargar pdf (Pagina 21)

Initial Procedures 2-1

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This chapter describes initial procedures that can help you diagnose a com-

puter problem. These procedures can often reveal the source of a problem or

indicate the correct starting point for troubleshooting the computer. Dell rec-

ommends that you perform these procedures in the order presented here.

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When you first contact a user who has a computer problem, ask the user to

describe the problem and the conditions under which it occurs. A verbal

description can often indicate the cause of a problem or indicate the appropri-

ate troubleshooting procedure to use. After the user describes the problem,

follow these steps:

See “Maintaining Your Computer” in the online

Dell Latitude CP and CPi

User’s Guide

Can the user duplicate the problem?

Yes

. Proceed to step 3.

. Proceed to the next section, “Visual Inspection.”

Is the problem a result of user error?

Yes

. Instruct the user in the proper procedure, or direct him or her to the

appropriate user documentation for a description of the correct procedure.

. Proceed to the next section, “Visual Inspection.”

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Dell Latitude CP M233XT - Latitude CP - Pentium MMX 233 MHz Especificaciones Pagina 21