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Troubleshooting Your System 107
15
Run the Server Administrator diagnostics to confirm that the system is working properly (see "Running
System Diagnostics").
If the tests fail, see "Getting Help" on page 127.
Troubleshooting a Damaged System
Problem
• System was dropped or damaged
Action
1
Ensure that the following components are properly installed and connected:
• DRAC/MC module
• I/O modules
• Power supply modules
• Fan modules
• Server modules
2
Ensure that all cables are properly connected.
3
Ensure that all components are properly installed and free from damage.
4
Run the online diagnostics. See ""Running System Diagnostics" on page 117."
If the tests fail, see "Getting Help" on page 127.
Troubleshooting System Components
The following procedures describe how to troubleshoot the following components:
• Power supply modules
• Fan modules
• DRAC/MC module
• Network switch module
Troubleshooting Power Supply Modules
Problem
• A power supply module is not operating properly
- Hardware Owners Manual 1
- Notes, Notices, and Cautions 2
- Contents 3
- 4 Contents 4
- 6 Contents 6
- 8 Contents 8
- System Overview 10
- System Status Features 10
- Server Module Features 12
- 14 About Your System 14
- Hard-Drive Features 16
- Back-Panel Features 18
- Power Supply Indicator 19
- 20 About Your System 20
- Fan Module Indicators 21
- KVM Modules 22
- About Your System 24
- DRAC/MC Module 26
- I/O Connectivity 28
- 30 About Your System 30
- Fibre Channel Switch Module 32
- Server Module Messages 34
- 36 About Your System 36
- 38 About Your System 38
- Warning Messages 40
- Diagnostics Messages 40
- Alert Messages 41
- 42 About Your System 42
- Responding to Error Messages 43
- System Setup Options 44
- Setup program screen 45
- Memory Information Screen 47
- CPU Information Screen 47
- Integrated Devices Screen 48
- Serial Communication Screen 49
- System Security Screen 49
- Exit Screen 50
- Using the System Password 51
- Using the Setup Password 53
- Entering the BMC Setup Module 55
- BMC Setup Module Options 55
- Installing System Options 57
- Power Supply Modules 58
- Fan Modules 59
- Removing a Fan 60
- Installing a DRAC/MC Module 62
- KVM Module 63
- KVM Switch 65
- Chassis I/O Module 70
- I/O Module Placements 71
- Installing an I/O Module 72
- Server Modules 73
- Installing a Server Module 74
- Opening the Server Module 75
- Closing the Server Module 76
- Memory Sparing 78
- Memory Mirroring 79
- Sample Memory Configurations 80
- I/O Module Daughter Card 82
- Removing a Daughter Card 83
- Processors 84
- Installing a Processor 86
- Server Module Battery 88
- Hard Drives 89
- Removing a Hard Drive 90
- Configuring the Boot Drive 91
- Removing the System Board 98
- Installing the System Board 99
- 100 Installing System Options 100
- Troubleshooting Your System 101
- Troubleshooting the Keyboard 103
- Troubleshooting the Mouse 104
- Troubleshooting USB Devices 105
- Troubleshooting a Wet System 106
- Troubleshooting Fan Modules 108
- Inside the Server Module 111
- Troubleshooting Hard Drives 113
- Running System Diagnostics 117
- From the Utility Partition 118
- From a USB Flash Drive 118
- Error Messages 120
- DIP Switches 121
- Getting Help 127
- AutoTech Service 128
- Technical Support Service 128
- Problems With Your Order 129
- Product Information 129
- Before You Call 129
- Contacting Dell 132
- 134 Getting Help 134
- 136 Getting Help 136
- 138 Getting Help 138
- 140 Getting Help 140
- 142 Getting Help 142
- 144 Getting Help 144
- 146 Getting Help 146
- 148 Getting Help 148
- Printers, and Projectors 148
- Glossary 149
- 150 Glossary 150
- 152 Glossary 152
- 154 Glossary 154
- 156 Glossary 156
- Index 157 157
- 158 Index 158
- Index 159 159
- 160 Index 160
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