Dell Studio Desktop Guia de preparacion descargar pdf (Pagina 29)

Solving Problems

If a solid blue screen appears — Turn the

computer off. If you are unable to get a

response by pressing a key on your keyboard or

moving your pointer or mouse, press and hold

the power button for at least 8 to 10 seconds

until the computer turns off. Then restart your

computer.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •

hard drive or CDs.

Save and close any open files or programs •

and shut down your computer through the

Start menu.

Check the software documentation or •

contact the software manufacturer for

troubleshooting information:

Ensure that the program is compatible –

with the operating system installed on

your computer.

Ensure that your computer meets the –

minimum hardware requirements needed

to run the software. See the software

documentation for information.

Ensure that the program is installed and –

configured properly.

Verify that the device drivers do not –

conflict with the program.

If necessary, uninstall and then reinstall –

the program.

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Dell Studio Desktop Guia de preparacion Pagina 29