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5 Troubleshooting Your Array
Safety First—For You and Your array
Many repairs may only be done by a certified service technician. You should only perform troubleshooting
and simple repairs as authorized in your product documentation, or as directed by the online or telephone
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Obtaining Technical Support and Customer Service
Dell’s support service is available to answer your questions about PS Series SAN arrays. If you have an
Express Service Code, have it ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently.
Contacting Dell
Dell provides several online and telephone-based support and service options. Availability varies by country
and product, and some services might not be available in your area.
For customers in the United States, call 800-945-3355.
Note: If you do not have access to an Internet connection, contact information is printed on your invoice,
packing slip, bill, or Dell product catalog.
Use the following procedure to contact Dell for sales, technical support, or customer service issues:
1. Visit
support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the
window.
3. Click
Contact Us on the left side of the window.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Determining Service Tag Information
Each array has a service tag with a number. You may need to provide this information to customer support
when you contact us. The service tag label is visible on the front of the PS4100, on the right bezel latch
block.
- Hardware Maintenance Guide 1
- Table of Contents 3
- Notes, Cautions, and Warnings 7
- Recommended Tools 7
- Chassis Types 8
- Array Features 8
- 2 Maintaining Drives 13
- Description Indicator States 14
- Drive Handling Requirements 15
- Removing a 2.5-inch Drive 16
- Installing a 2.5-inch Drive 17
- Removing a 3.5-inch Drive 18
- Installing a 3.5-inch Drive 19
- Installing a Drive Blank 20
- Removing a Drive Blank 21
- Control Module Features 23
- LED Name State Description 25
- Replacing a Control Module 28
- Installing a Control Module 29
- Replacing the MicroSD Card 30
- Removing the MicroSD Card 31
- Advanced Networking Options 32
- About AC Power Supplies 35
- Power Supply LEDs 35
- Item LED Color State 36
- 5 Troubleshooting Your Array 41
- Troubleshooting Hard Drives 44
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