Dell OpenManage Power Center Version 1.0 Manual de usuario Pagina 145

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Troubleshooting 145
Resolution:
Wait one minute or more for Dell iDRAC6 devices to
release the connection sessions, then try again.
Problem 5:
Power Center cannot receive events sent from devices.
Cause:
Possible causes include: 1) Power Center is not the destination
host of the events sent from devices.
2) There is a network connection
problem. 3) The essential services are not started.
Resolution:
Make sure that: 1) The Power Center server’s IP address is
registered on the device as the destination for the events. 2) The
network of the device and the Power Center server is connected and
packets can be routed to each other. 3) If the Windows SNMP Trap
service is installed on the Power Center server, this service and the
Dell OpenManage Power Center SNMP Dispatcher shall be started on
the Power Center server.
Problem 6:
If Power Center uses a remote database during the installation,
the error message "server side error has occurred, please contact support"
displays when you launch the Power Center management console.
Cause:
The connection between Power Center and the remote
database server is lost because the IP or hostname of the remote
database server has been changed.
Resolution:
1) Change the IP or hostname of the remote database to
the previous value. 2) Update the Power Center configuration files
with the new database server address. Perform the following steps
(These steps assume that Power Center is installed at
C:\Program\Files. If Power Center is installed at a different location,
substitute the correct location.): a) Assign the current OS user with
Read and Write privileges to the configuration files "app.config.xml"
and "user.config.xml" located at C:\Program
Files\Dell\OpenManagePowerCenter\conf\. b) Open the two files
with a text editor. c) Change the DB_SERVER_NAME value to a new
database server IP or hostname. d) Remove the privileges that you
assigned to the configuration files in Step a. e) Restart all the Power
Center services and launch the Power Center management console
again.
Problem 7:
The Firefox Web browser crashes when it has been running for
a long time.
OpenManagePowerCenter_User_Guide.book Page 145 Friday, March 2, 2012 10:33 AM
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