Dell 10 Pro Guía de usuario descargar pdf (Pagina 32)

10

Troubleshooting

Battery problem

Problems Possible causes Possible solutions

Battery does not charge

• Unplug the Dell AC power

adapter from the wall and

verify that the outlet is

functioning.

• Check all cable

connections and plug

back into the wall, then

back into the tablet.

• Check all connectors to

ensure proper

connectivity.

NOTE: The tablet battery

requires about 4 hours to

fully charge.

The tablet's temperature is below 0 °C

or higher than 40 °C.

Charge the battery in an

ambient temperature

between 0 °C to 40 °C.

The battery or power adapter is

damaged.

Contact a Dell authorized re-

seller to replace the battery or

power adapter.

Battery drains quickly even

when the tablet is in Standby

mode

If the tablet is not in the range of a

network it can connect to, the tablet

continues to send out signals to locate

a base station and drains the battery.

• Temporarily turn off the

tablet.

• Move the tablet in range

of a network it can

connect to, or temporarily

turn off the wireless

connection on your tablet.

• Use your tablet in airplane

mode.

System problem

Problems Possible causes Possible solutions

Tablet does not turn on The battery is completely

discharged.

1. Charge the tablet for at least

4 hours.

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