DellPrecision™Workstation390User'sGuide Notes, Notices, and Cautions Abbreviations and Acronyms For a complete list of abbreviations and a
1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing the Computer Cover). 3. Locate the 2-pin passw
2. Remove the computer cover (see Removing the Computer Cover). 3. Locate the battery socket. 4. Support the battery connector by pressin
I/O-Panel Components Removing the I/O Panel 1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing
5. Place the heat-sink assembly on its side in a safe place. 6. Disconnect the system fan cable from the system board. 7. Lift the fan
14. Remove the mounting screw from the I/O panel. 15. Remove the I/O panel from the computer. Replacing the I/O Panel Follow the removal
5. Slide the power supply toward the front of the computer by approximately one inch. 6. Lift the power supply out of the computer. Repla
3. Remove the front panel. See Removing the Front Panel. 4. Remove any components that restrict access to the system board. 5. Disconnect
3. Orient the replacement board by aligning the notches on the bottom of the board with the tabs on the computer. 4. Slide the system board ass
Back to Contents Page Changing Between Tower and Desktop Orientations DellPrecision™Workstation390User'sGuide Drive-Panel Inserts S
Installing Drive-Panel Inserts in the Desktop Computer Drive Panel 1. Place the drive-panel insert tab into the drive-panel slot. 2. Pinch the
Replacing the Drive Panel (Tower Computer) 1. Align the drive-panel tabs with the side-door hinges. 2. Rotate the drive panel toward the c
11. Replace the computer cover. See Replacing the Computer Cover. 12. Connect your computer and devices to electrical outlets, and turn them o
1. Slide the sliding-plate lever to the right, pivot the drive panel outward, and lift to remove the panel. Replacing the Drive Panel (Desktop
7. Verify that your computer works correctly by running the Dell Diagnostics (see Dell Diagnostics). Back to Contents Page
Back to Contents Page Solving Problems DellPrecision™Workstation390User'sGuide Troubleshooting Tips Follow these tips when you troubl
Card Fan Problems Drive Problems Fill out the Diagnostics Checklist as you complete these checks. Testthegraphicscard— 1. Turn off
CD and DVD drive problems Problems writing to a CD/DVD-RW drive Hard drive problems E-Mail, Modem, and Internet Problems Check for Softwa
IEEE 1394 Device Problems NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digit
Keyboard Problems Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding
A program crashes repeatedly A program is for an earlier Microsoft®Windows®operating system A solid blue screen appears Other software probl
Memory Problems Fill out the Diagnostics Checklist as you complete these checks. Mouse Problems Network Problems CAUTION: Before you beg
Fill out the Diagnostics Checklist as you complete these checks. Power Problems Fill out the Diagnostics Checklist as you complete these checks.
Hyper-Threading Hyper-Threading is an Intel®technology that can enhance overall computer performance by allowing one physical processor to function
Printer Problems Fill out the Diagnostics Checklist as you complete these checks. Serial or Parallel Device Problems Fill out the Diagnostics Ch
No sound from speakers No sound from headphones NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have be
Video and Monitor Problems Fill out the Diagnostics Checklist as you complete these checks. If the screen is blank If the screen is difficult
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Back to Contents Page DellPrecision™Workstation390User'sGuide For a complete list of abbreviations and acronyms, see the Glossary. Ifyou
Back to Contents Page Tools to Help Solve Problems DellPrecision™Workstation390User'sGuide Diagnostic Lights Beep Codes Error Me
NOTE: If the problem persists, contact Dell (see Contacting Dell). A possible graphics card failure has occurred. 1. If the computer has a graphic
Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called
If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. Afilenamec
Diskettesubsystemresetfailed— Dell Diagnostics (see Dell Diagnostics). Diskettewriteprotected— Slide the write-protect notch to the open
Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives. If you have two 120-GB drives installed, yo
If the message continues to appear after you ensure that the information in system setup is correct, see your operating system documentation for reins
Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Solving Problems and run
2. Shut down the computer (see Turn Off Your Computer). When the DELL logo appears, press <F12> immediately. If you wait too long and the Wind
What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver
7. Click the Drivers tab. 8. Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see Resto
The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore poin
Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try u
6. When the Regional and Language Options screen appears, select the settings for your location and click Next. 7. Enter your name and organiza
Back to Contents Page DellPrecision™Workstation390User'sGuide For a complete list of abbreviations and acronyms, see the Glossary. Ifyou
RAID Level 10 RAID level 10 uses a data-staging storage technique known as "data parity." When data is written to the primary drive, the dat
3. Press the up- and down-arrow keys to highlight Create RAID Volume, and press <Enter>. 4. Enter a RAID volume name or accept the defa
6. Press the up- and down-arrow keys and spacebar to select the three or four drives you want to use to make up your volume, and then press <En
two new drives into a RAID volume. l You already have a two-hard drive computer configured into a volume, but you still have some space left on the
3. On the Actions menu, select Create RAID Volume to launch the Create RAID Volume Wizard. 4. Click Next at the first screen. 5. Confirm the
3. On the Actions menu, select Create RAID Volume From Existing Hard Drive to launch the Migration Wizard. 4. Click Next on the Migration Wizar
Back to Contents Page Advanced Features DellPrecision™Workstation390User'sGuide LegacySelect Technology Control Manageability Se
2. Click the Start button and point to All Programs® Intel(R) Matrix Storage Manager® Intel Matrix Storage Console to launch the Intel Storage Ut
To mark a drive as a spare hard drive: 1. Click the Start button and point to Programs® Intel(R) Matrix Storage Manager® Intel Matrix Storage Cons
Back to Contents Page FCC Notices (U.S. Only) DellPrecision™Workstation390User'sGuide FCC Class B FCC Class B This equipment gener
Back to Contents Page Information About Your Computer DellPrecision™Workstation390User'sGuide Finding Information Finding Informati
l Safety instructions l Regulatory information l Ergonomics information l End User License Agreement l How to remove and replace parts l Speci
Front View (Tower Orientation) Your operating system product key label is located on your computer. NOTE: The Operating System CD and the Driver
Back View (Tower Orientation) plastic handle behind the badge. 9 power button Press to turn on the computer. NOTICE: To avoid losing data, do no
Front View (Desktop Orientation) NOTE: Check the documentation for cards to ensure that you can accommodate them in your configuration. Some car
Back View (Desktop Orientation) Back Panel Connectors light 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps) network and the computer. 1 card slots
Inside View network. 4 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to
Dell OpenManage Client Instrumentation Dell OpenManage Client Instrumentation is software that enables remote management programs such as IT Assista
System Board Components Specifications 4 processor airflow shroud 5 primary hard drive bay 6 card fan 7 processor fan 8 lower 3.5-inch drive bay
technology) Cache 2MB or 4MB (depending on your configuration) Memory Type 533-MHz and 667-MHz ECC and non-ECC DDR2 SDRAM NOTE: Ensure that you do
Hard drive integrated serial ATA (4), with RAID 0/1/5/10 and command queuing integrated ATA-100 (1 channel) Expansion Bus Bus type three PCI 2.2 one
Video VGA or DVI connector on graphic card Network adapter RJ45 connector PS/2 (keyboard and mouse) two 6-pin mini-DIN USB two front-panel, one inter
Caring for Your Computer To help maintain your computer, follow these suggestions: l To avoid losing or corrupting data, never turn off your comput
3. Blow carefully into the ball cage to dislodge dust and lint. 4. If the rollers inside the ball cage are dirty, clean the rollers with a co
Back to Contents Page Obtaining Assistance DellPrecision™Workstation390User'sGuide Online Services AutoTech Service Automated Or
support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] (Asian/Pacific countries only)
Before You Call Remember to fill out the Diagnostics Checklist (see Diagnostics Checklist). If possible, turn on your computer before you call Dell
Technical Support Services toll-free:0-800-444-0724 Sales 0-810-444-3355 Aruba General Support toll-free:800-1578 Australia (Sydney) International A
Password Protection System Password Option Settings You cannot change or enter a new system password if either of the following two options i
China (Xiamen) Country Code: 86 City Code: 592 Technical Support E-mail: [email protected] Customer Care E-mail: [email protected] Technical
Country Code: 33 City Codes: (1) (4) Fax 0825004701 Fax (calls from outside of France) 0499754001 Corporate Technical Support 0825004719
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Website: support.euro.dell.com Home and Small Business Technical
Corporate Sales toll-free:1800888213 Mexico International Access Code: 00 Country Code: 52 Customer Technical Support 001-877-384-8979 or 001-877-
Singapore (Singapore) International Access Code: 005 Country Code: 65 Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-
Corporate Sales toll-free:00801651227 Thailand International Access Code: 001 Country Code: 66 Website: support.ap.dell.com Technical Support (Op
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Back to Contents Page Glossary DellPrecision™Workstation390User'sGuide Terms in this Glossary are provided for informational purposes o
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten). CD-RW drive —
EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation. ENERGY STAR®— Environmental Protection Agency requi
Typing Your System Password When you start or restart your computer, one of the following prompts appears on the screen. If Password Status is set
I IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in co
measured in MHz. Mini PCI — A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs. A Mini PCI card i
RAID — redundant array of independent disks — Amethodofprovidingdataredundancy.SomecommonimplementationsofRAIDincludeRAID0,RAID1,RAID
SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-ext
wireless routers to provide Internet access. write-protected — Files or media that cannot be changed. Use write-protection when you want to protect da
Back to Contents Page Copying CDs and DVDs DellPrecision™Workstation390User'sGuide How to Copy a CD or DVD Using Blank CDs and DVDs
Helpful Tips l Use Microsoft®Windows®Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creato
Back to Contents Page Removing and Installing Parts DellPrecision™Workstation390User'sGuide Before You Begin This chapter provides pr
1. Turn off your computer. 2. Disconnect any telephone or telecommunication lines from the computer. 3. Disconnect your computer and all at
7. Release the cover from the hinge tabs and set it aside in a secure location. Removing the Front Panel 1. Follow the procedures in Before
The computer prompts you to type and verify the password. If a character is not permitted, the computer emits a beep. 3. Type and verify the passwor
Replacing the Chassis Intrusion Switch 1. Gently slide the chassis intrusion switch into its slot and reconnect the cable to the system board.
The recommended memory configurations are: ¡ A pair of matched memory modules installed in connectors DIMM_1 and DIMM_2 or ¡ A pair of matched me
1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing the Computer Cover). 3. Press out the securin
The computer should have changed the value of System Memory to reflect the newly installed memory. Verify the new total. If it is correct, skip to st
Desktop Computer Drives Possible fully-populated computer configurations: l Three hard drives (two SAS and one SATA, one SAS and two SATA, or three
Removing and Replacing an Upper Drive Bay Metal Shield To remove a metal shield from one of the upper drive bays: c. Grasp the metal shield by it&
Drive Cable Colors Hard Drive 1. If you are replacing a hard drive that contains data that you want to keep, back up your files before
To remove a SAS hard drive: a. Disconnect the power cable from the SAS drive. b. Remove the SAS connector from the hard drive. c. Disconnect
Installing a Hard Drive or Adding a Second Optional Hard Drive (Tower or Desktop Computer) 1. Unpack the replacement hard drive, and prepare it f
b. Connect the SAS connector to the hard drive. c. Connect the other end of the SAS cable to the SAS controller card. g. Ensure that all conne
System Setup Options Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing featur
6. Set the drive aside in a secure location. 7. If you are removing a hard drive that has a metal shield, and are not going to install a repl
2. Disconnect the power cable from the back of the hard drive. 3. Disconnect the serial ATA cable from the back of the hard drive and from the
5. Connect the serial ATA cable to the back of the drive and to the SATA3 connector on the system board. Removing an Optional Third Hard Drive
empty bay (see About the Metal Shields Present in Some Drive Configurations). Then, install a drive-panel insert (see Replacing a Drive-Panel Insert).
6. Connect a power cable to the hard drive and to the power supply. 7. Connect the serial ATA cable to the back of the drive and to the SATA3
1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing the Computer Cover). 3. Place the fan flush with
Removing the Drive Panel (Tower Computer) 1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing the Compu
1. On the inside of the drive panel, pinch the two drive-panel insert release tabs together and pull the insert out and to the right just enough to
Removing a Floppy Drive or Media Card Reader (Tower Computer) 1. Follow the procedures in Before You Begin. 2. Remove the computer cover (
Installing a Floppy Drive or Media Card Reader (Tower Computer) 1. Follow the procedures in Before You Begin. 2. Remove the computer cover (
Limit CPUID Value Determines whether to limit the number of CPUID functions reported to the operating system. On limits CPUID reporting. Off disables
9. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 10. Replace the front panel.
6. Pull the desktop drive retention insert by the handle and set it aside in a safe place. 7. Slide the sliding-plate lever to the right to r
5. Gently slide the drive into place until you hear a click or feel the drive securely installed. 6. Attach the power and data cables to the
Removing a CD/DVD Drive (Tower Computer) 1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing the Comput
3. Remove the front panel. See Removing the Front Panel. 4. If you are installing a new drive, unpack the drive and prepare it for installation.
2. Remove the computer cover (see Removing the Computer Cover). 3. Remove the front panel. See Removing the Front Panel. 4. Disconnect th
3. Gently slide the drive into place until the drive securely clicks into position. 4. Connect the power cable to the drive, and connect the
l Three PCI card slots l One PCI Express x16 card slot l One PCI Express x8 card slot (wired as x4) l One PCI Express x1 card slot PCI Cards
4. If your computer includes a card retention mechanism to secure the card in place from the top: a. Pivot the mechanism upward and gently pres
11. Close the card retention door by snapping it into place to secure the card(s). 12. Connect any cables that should be attached to the card.
Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings l Onboard or USB Floppy Drive — The computer atte
b. Connect the network cable to the network adapter cards connectors. Do not connect the network cable to the network connector on the back panel.
7. Replace the computer cover, (see Replacing the Computer Cover), reconnect the computer and devices to electrical outlets, and then turn them on.
4. If your computer includes a card retention mechanism to secure the card in place from the top: a. Pivot the mechanism upward and gently pres
10. If you replaced a card that was already installed in the computer and you removed the retention mechanism, you may reinstall the retention mec
Removing a PCI Express Card 1. Follow the procedures in Before You Begin. 2. Remove the computer cover (see Removing the Computer Cover).
9. Replace the computer cover, (see Replacing the Computer Cover), reconnect the computer and devices to electrical outlets, and then turn them on.
5. Replace the computer cover. See Replacing the Computer Cover. Processor Removing the Processor 1. Follow the procedures in Before Y
5. Open the processor cover by sliding the release lever from under the center cover latch on the socket. Then, pull the lever back to release the
4. If the release lever on the socket is not fully extended, move it to that position. 5. Orient the front and rear alignment notches on the pr
11. Replace the computer cover. See Replacing the Computer Cover. 12. Connect your computer and devices to electrical outlets, and turn them o
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