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178 Enterprise Edition Administrator Guide
Cloud Edition Frequently Asked Questions (FAQs)
Administrator FAQs
Question
I changed the
Obfuscate Filenames
cloud policy from GUID to Extension only. However, the folders I had previously been
syncing are still encrypting those files to the other format with GUID filenames.
Answer
When a policy is changed on the DDP Server, DDP|CE maintains the previous policy for that folder. Any new folders
created will have the new policy applied and will encrypt to the
Extension only
format.
Solution
To reapply the
Extension only
format to the old files, cut and paste them to a new folder that has the new policy applied.
Question
I installed and activated DDP|CE, but a new domain was stood up. I disjoined the old domain and joined it to the new
domain. DDP|CE is still showing as active, but it is not getting any policy updates and no encryption occurs.
Answer
Currently, the DDP Server only recognizes the endpoint against which you originally activated. If you change the endpoint
name, the DDP Server will not recognize that endpoint in order to send policy and
DDP|CE
will not perform as expected.
Solution
1
Uninstall DDP|CE and then reinstall.
2
Activate the same user again.
NOTE: Ensure that you stop syncing files to the local computer before you do this, or valuable data may become unprotected in the cloud or
possibly deleted.
Question
Is there a reason that DDP|CE does not download unobfuscated files in a managed session?
Answer
DDP|CE transforms everything that the browser sees into .xen files. This includes the clear text downloads after the file
has been created. You should encourage end users to protect all files in a managed cloud website.
- Enterprise Edition 1
- Administrator Guide 1
- Contents 3
- Uninstallation Process 4
- Introduction 11
- Requirements 13
- Hardware Requirements 14
- Operating Systems 15
- SED Client 17
- Client Prerequisites 18
- Opal Compliant SEDs 18
- Language Support 19
- Hardware 19
- BitLocker Manager Client 21
- Cloud Edition Client 22
- Cloud Sync Clients 23
- Interoperability 25
- Upgrade Legacy HCA Computers 27
- Reset System Password 30
- Partition 31
- Commonly Used Scenarios 39
- Installer (Master 51
- Installer) 51
- Install DDP 54
- Switches 59
- Section II. Drivers 61
- Drivers Installation Tasks 63
- C:\extracted\Drivers 64
- Install Encryption Client 67
- C:\extracted\Encryption 69
- Uninstall Encryption Client 74
- Encryption 76
- Retrieve the Recovery Bundle 79
- Recover Data 79
- Recover the Data 82
- Troubleshooting HCA Recovery 83
- Self-Recovery 84
- Configure Dell Key Server 87
- Sample Configuration File 88
- Windows Service Instructions 88
- Use WSScan 91
- WSScan Output 92
- Advanced 93
- Installation Tasks 95
- C:\extracted\Security Tools 97
- C:\extracted\Security 97
- Tools\Authentication 97
- Uninstallation Tasks 99
- Uninstall SED Client 100
- SED and OS Recovery 103
- Access Recovery 104
- Self-Recovery, PBA 106
- Assisted Recovery, PBA 108
- Dell Enterprise Server 109
- DDP Enterprise Server - VE 109
- Initial Access Code 111
- Section V. User Experience 113
- Credential 113
- Management and 113
- Authentication 113
- Applications 113
- Start Menu 115
- System Tray 115
- Skip recovery 116
- Choose Credentials 117
- Skip fingerprint 118
- when finished 119
- Credentials 124
- Windows Password 125
- Recovery Questions 125
- Fingerprints 125
- Backup and Restore 126
- Back up Data 127
- Restore Data 129
- The end user clicks 130
- to close the dialog 130
- Password Manager 131
- Add Logon 132
- More fields 133
- More Field 133
- More Fields 133
- Icon Context Menu 134
- Web Domain Support 135
- Use Old Password 137
- Password Change 138
- Password Manager Page 139
- Settings Page 141
- Section VI. BitLocker Manager 143
- Best Practices 145
- Install BitLocker Manager 145
- Parameters 146
- Prerequisites 147
- Uninstall BitLocker Manager 147
- BitLocker Manager Recovery 149
- Section VII. Cloud Edition 153
- DDP Server Tasks 155
- Cloud Storage Settings 156
- Software Update Server URL 156
- Whitelist 157
- Blacklist 157
- Business and Personal Folders 158
- Essential Steps 160
- Client Tasks 161
- Notify End Users 162
- Remove Protected Files 163
- Uninstall Cloud Edition 164
- Cloud Edition 167
- Activate Cloud Edition 169
- Install a Cloud Sync Client 169
- Sync Folders 170
- Work with Folders and Files 171
- Dropbox for Business 173
- Basic Details Screen 174
- Enhanced Details Screen 174
- Cloud Edition Policy Settings 175
- Install on an iOS device 176
- Install on an Android device 176
- Register Cloud Edition 177
- Download Cloud Edition 177
- Question 178
- Glossary 185
- 0 XXXXXA0 X 187
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