Dell PowerConnect W-Airwave 7.2 Manual de usuario descargar pdf (Pagina 265)

Dell PowerConnect W AirWave 7.2 | User Guide Initiating a Support Connection | 265

Appendix D

Initiating a Support Connection

The Support Connection Manager establishes a secure point-to-point connection between the customer AWMS

and Dell's support organization. Using this secure connection, Dell support engineers can remotely diagnose

problems or upgrade software without breaching security and exposing AWMS to the Internet.

This appendix includes the following sections:

 “Network Requirements” on page265

 “Procedure” on page265

Network Requirements

The AWMS Support Connection initiates a TCP connection on port 23 to AirWave's support server. Please

ensure your firewall allows this. The connection can be configured to run on 22, 80, 443 and a few other ports if

necessary. Please contact Dell support if you need to make any changes.

Procedure

Perform these steps to initiate a support connection for AWMS:

1. Sign into the serial or regular console with your root login.

2. Type service support_connection start at the command line interface.

3. Type service support_connection status to verify that the connection is running properly.

4. To end the connection to support, type service support_connection stop at the command line interface.

If you have any questions, please contact Dell support.

CAUTION: Initiating the support connection will create a point to point tunnel between AWMS and a support server at Dell.

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Dell PowerConnect W-Airwave 7.2 Manual de usuario Pagina 265