
8 | Dell PowerConnect W AirWave 7.2 | User Guide
Upgrading AWMS .......................................................................................................................... 214
Upgrade Instructions ............................................................................................................. 214
Upgrading Without Internet Access ................................................................................... 214
Backing Up AWMS ........................................................................................................................ 214
Viewing and Downloading Backups ................................................................................... 214
Running Backup on Demand ................................................................................................ 215
Restoring from a Backup....................................................................................................... 215
Using AWMS Failover for Backup............................................................................................... 215
Navigation Section of AWMS Failover ............................................................................... 216
Adding Watched AWMS Stations ....................................................................................... 216
Chapter 9 Creating, Running, and Emailing Reports ....................................................................219
Overview of AWMS Reports......................................................................................................... 219
Reports > Definitions Page Overview .................................................................................219
Reports > Generated Page Overview ................................................................................. 221
Using Daily Reports........................................................................................................................222
Viewing Generated Reports ................................................................................................. 222
Using Custom Reports ........................................................................................................... 222
Using the Capacity Planning Report ................................................................................... 223
Using the Configuration Audit Report .................................................................................225
Using the Device Summary Report ..................................................................................... 226
Using the Device Uptime Report.......................................................................................... 228
Using the IDS Events Report ................................................................................................ 229
Using the Inventory Report ................................................................................................... 230
Using the Memory and CPU Utilization Report.................................................................. 231
Using the Network Usage Report........................................................................................ 232
Using the New Rogue Devices Report ............................................................................... 232
Using the New Users Report ................................................................................................ 234
Using the PCI Compliance Report ....................................................................................... 235
Using the Port Usage Report................................................................................................ 236
Using the RADIUS Authentication Issues Report ............................................................. 236
Using the RF Health Report................................................................................................... 237
Using the Rogue Containment Audit Report ...................................................................... 239
Using the User Session Report ............................................................................................ 239
Defining Reports ............................................................................................................................. 242
Emailing and Exporting Reports ................................................................................................... 245
Emailing Reports in General Email Applications............................................................... 245
Emailing Reports to Smarthost............................................................................................. 245
Exporting Reports to XML or CSV ........................................................................................ 246
Transferring Reports Using FTP........................................................................................... 246
Chapter 10 Using the AWMS Helpdesk............................................................................................247
AWMS Helpdesk Overview .......................................................................................................... 247
Monitoring Incidents with Helpdesk ........................................................................................... 247
Creating a New Incident with Helpdesk..................................................................................... 249
Creating New Snapshots or Incident Relationships................................................................. 250
Using the Helpdesk Tab with an Existing Remedy Server....................................................... 251
Appendix A Package Management for AWMS................................................................................255
Yum for AWMS ............................................................................................................................... 255
Appendix B Third-Party Security Integration for AWMS ...............................................................257
Bluesocket Integration .................................................................................................................. 257
Bluesocket Configuration ..................................................................................................... 257
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