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support.dell.com Basic Troubleshooting 4-1
This chapter guides you through some initial checks and procedures that can solve
basic computer problems. It can also direct you to the appropriate chapter in this
guide for detailed troubleshooting information and procedures to solve more complex
problems. You should complete the checks in this chapter before calling Dell for tech-You should complete the checks in this chapter before calling Dell for tech-
nical assistance; even if these checks do not provide an immediate solution, they can
help support technicians diagnose and fix the problem.
NOTE: If your computer is wet or damaged, refer to “If Your Computer Gets Wet” or Gets Wet” or
“If Your Computer Is Damaged” in Chapter 6.
Backing Up Data Files
You can lose data when a system failure occurs. If your system is behaving erratically,
back up your data files immediately (refer to “Preserving Data” in Chapter 1).
There is no need to back up Dell-installed driver files for Dell-installed devices. The
driver files are preserved on the Dell Dimension ResourceCDceCD.
NOTE: In case of warranty replacement of your hard-disk drive, you isk drive, you will receive a
blank formatted drive from Dell. You must reinstall application programs and restore
data files.
Installing Additional Hardware and
Software
If the problem you are experiencing began after you made a change to your computer,
such as installing new hardware or software, undo the change if possible.
If the problem is resolved, check any documentation that came with the hardware or
software you attempted to install or that describes the change you made. In particular,
read any text files (such as readme.txt) included with the software package or hard-
ware product; such files contain information updating or supplementing the
documentation for the software or hardware. Typically, readme files provide installa-
tion information, describe new product enhancements or corrections that have not
yet been documented, and list known problems.
- Ergonomic Computing Habits 4
- About This Guide 7
- Other Documents You May Need 8
- Notes, Notices, and Cautions 8
- Typographical Conventions 9
- Hardware Features 17
- Software Features 18
- Available Upgrades 19
- Preventive Maintenance 20
- Power Protection Devices 22
- Line Conditioners 23
- Uninterruptible Power Supply 23
- —For You and Your Computer 25
- Installation Guidelines 26
- System Board 28
- Inside Your Computer 29
- Connector or 32
- Socket Description 32
- * •indicates pin 1 33
- PCI Expansion Card Upgrades 34
- Removing Expansion Cards 37
- Adding Memory 38
- Removing a DIMM 40
- Replacing the System Battery 40
- (BATTERY) 41
- Front-Panel Insert 45
- Configuring Drives 46
- Connecting Drive Cables 46
- 5.25-Inch Drive 47
- 3.5-Inch Drives 48
- Lower 3.5-Inch Bay 51
- Replacing the Hard-Disk Drive 52
- Drive 54
- Backing Up Data Files 55
- Software 55
- Checking the Basics 56
- Indication Action 57
- Running the Dell Diagnostics 63
- Starting the Dell Diagnostics 64
- Dell Diagnostics Main Screen 65
- Using the Dell Diagnostics 67
- Versions 68
- Features 69
- Reinstalling Drivers 70
- Incompatibilities 72
- Reinstalling Windows 98 74
- Reinstalling Windows Me 75
- Reinstalling Windows 2000 77
- Expansion Cards 79
- • Incorrect drivers installed 81
- System Memory 83
- If Your Computer Gets Wet 87
- If Your Computer Is Damaged 88
- Technical Assistance 89
- Help Tools 90
- Problems With Your Order 91
- Product Information 92
- Before You Call 92
- International 95
- Country (City) 100
- Area Local Number or 100
- Microprocessor 109
- System Information 109
- Expansion Bus 110
- System Clock 110
- Ports and Connectors 111
- Controls and Indicators 111
- Environmental 112
- Physical 112
- Altitude:: 113
- Keys Action 116
- Main Screen 118
- Advanced Screen 119
- Boot Configuration Submenu 120
- Option Function 121
- IDE Configuration Submenu 122
- Primary IDE Master Submenu 123
- Video Configuration Submenu 126
- Security Screen 127
- Boot Screen 128
- Exit Screen 130
- Clearing NVRAM 132
- Diagnostic Codes 133
- POST Beep Codes 137
- System Messages 137
- FCC Notices (U.S. Only) 142
- IC Notice (Canada Only) 143
- CE Notice (European Union) 144
- Battery Disposal 144
- VCCI Notice (Japan Only) 145
- Class B ITE 146
- NOM Information (Mexico Only) 147
- Coverage During Year One 149
- General Provisions 150
- Caribbean Only) 153
- Exclusions 154
- Making a Claim 154
- Canada Only) 155
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