Dell Dimension L___cx Manual de usuario Pagina 89
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Valorado. / 5. Basado en revisión del cliente
support.dell.com Getting Help 7-1
This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or cus-
tomer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the troubleshooting checks in Chapter 4, “Basic Troubleshooting.”Basic Troubleshooting.”
2. Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in
Chapter 4.
3. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it f the Diagnostics Checklist (found later in this chapter), and fill it
out.
4. Use Dell’s extensive suite of online services available at Dell’s World Wide Web
site (http://www.dell.com) for help with installation and troubleshooting
procedures.
For more information, refer to “World Wide Web” found later in this chapter.more information, refer to “World Wide Web” found later in this chapter.
5. If the preceding steps have not resolved the problem, call Dell for technical
assistance.
When prompted by Dell’s automated telephone system, enter your Express Ser-
vice Code to route the call directly to the proper support personnel. If you do not
have an Express Service Code, open the Dell Accessories folder, double-click the
Express Service Code icon, and follow the directions.w the directions.
NOTE: Dell’s Express Service Code system may not be available in all countries.m may not be available in all countries.
For instructions on using the technical support service, refer to “Technical Sup-
port Service” and “Before You Call” found later in this chapter.
- Ergonomic Computing Habits 4
- About This Guide 7
- Other Documents You May Need 8
- Notes, Notices, and Cautions 8
- Typographical Conventions 9
- Hardware Features 17
- Software Features 18
- Available Upgrades 19
- Preventive Maintenance 20
- Power Protection Devices 22
- Line Conditioners 23
- Uninterruptible Power Supply 23
- —For You and Your Computer 25
- Installation Guidelines 26
- System Board 28
- Inside Your Computer 29
- Connector or 32
- Socket Description 32
- * •indicates pin 1 33
- PCI Expansion Card Upgrades 34
- Removing Expansion Cards 37
- Adding Memory 38
- Removing a DIMM 40
- Replacing the System Battery 40
- (BATTERY) 41
- Front-Panel Insert 45
- Configuring Drives 46
- Connecting Drive Cables 46
- 5.25-Inch Drive 47
- 3.5-Inch Drives 48
- Lower 3.5-Inch Bay 51
- Replacing the Hard-Disk Drive 52
- Drive 54
- Backing Up Data Files 55
- Software 55
- Checking the Basics 56
- Indication Action 57
- Running the Dell Diagnostics 63
- Starting the Dell Diagnostics 64
- Dell Diagnostics Main Screen 65
- Using the Dell Diagnostics 67
- Versions 68
- Features 69
- Reinstalling Drivers 70
- Incompatibilities 72
- Reinstalling Windows 98 74
- Reinstalling Windows Me 75
- Reinstalling Windows 2000 77
- Expansion Cards 79
- • Incorrect drivers installed 81
- System Memory 83
- If Your Computer Gets Wet 87
- If Your Computer Is Damaged 88
- Technical Assistance 89
- Help Tools 90
- Problems With Your Order 91
- Product Information 92
- Before You Call 92
- International 95
- Country (City) 100
- Area Local Number or 100
- Microprocessor 109
- System Information 109
- Expansion Bus 110
- System Clock 110
- Ports and Connectors 111
- Controls and Indicators 111
- Environmental 112
- Physical 112
- Altitude:: 113
- Keys Action 116
- Main Screen 118
- Advanced Screen 119
- Boot Configuration Submenu 120
- Option Function 121
- IDE Configuration Submenu 122
- Primary IDE Master Submenu 123
- Video Configuration Submenu 126
- Security Screen 127
- Boot Screen 128
- Exit Screen 130
- Clearing NVRAM 132
- Diagnostic Codes 133
- POST Beep Codes 137
- System Messages 137
- FCC Notices (U.S. Only) 142
- IC Notice (Canada Only) 143
- CE Notice (European Union) 144
- Battery Disposal 144
- VCCI Notice (Japan Only) 145
- Class B ITE 146
- NOM Information (Mexico Only) 147
- Coverage During Year One 149
- General Provisions 150
- Caribbean Only) 153
- Exclusions 154
- Making a Claim 154
- Canada Only) 155
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