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Dell KACE K1000 as a Service, Version 5.5, Setup Guide

tickets, and read Knowledge Base articles from their mobile devices. You can

download K1000 GO from the Apple App Store for iOS devices, or from the Google

Play Store for Android devices. For more information, see the K1000 Administrator

Guide: Accessing the Administrator Guide and online Help on page 14.

About Dell Managed Services

If you are interested in a fully outsourced IT solution, Dell Managed Services is

available to manage your appliance for you. For more information, contact Dell KACE

sales at http://www.kace.com/about/contact.php.

Scheduling training

To help you begin using the appliance, Dell KACE provides a fixed number of online

training sessions called JumpStart. To understand the scope of your JumpStart

purchase, please review the JumpStart Datasheet at

http://www.kace.com/support/training

To schedule training, email the Dell KACE training team at [email protected].

Additional training sessions can be purchased separately as needed.

Getting support

The Dell KACE Support website, http://www.kace.com/support/contact.php, has a

customer section where you can access training videos, documentation, the Help

Desk, and product updates. To obtain your customer login credentials for this section

of the website, email Dell KACE Technical Support at [email protected]

To provide product feedback, go to http://kace.uservoice.com.

Knowledge Base articles

For additional information, go to the Dell KACE Support Knowledge Base, located at

http://www.kace.com/support/resources/kb/SearchKB.

• Network ports for the appliance:

http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111775.

• Whitelisting needed for patching:

http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111785 and

http://www.kace.com/support/resources/kb/article/k1000-whitelist-of-urls-and-

file-exts-for-patch-downloads.

• Installing the K1000 Agent using Windows Group Policy:

http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111244.

• Understanding backups:

http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111736.

• Appliance upgrade information:

http://www.kace.com/support/resources/kb/article/steps-to-download-and-

upgrade-dell-kace-k1000-appliance-software-to-version-5-4.

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