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Dell KACE K1000 as a Service, Version 5.5, Setup Guide

K1 as a Service feature exceptions

All functionality of the K1000 Administrator Interface can be configured to be used

within the Dell cloud. However, some features require direct access to your network,

which is established using a site-to-site VPN connection. VPN connections leverage

the shared K1 as a Service network, and a single VPN connection usually is sufficient

to enable the functionality for a single company. In some cases, however, additional

VPN connections might be necessary, and dedicated network bandwidth might be

required. For more information, see Using VPN connections and network resources on

page 11.

Administrator Interface features that require a VPN connection

The following Administrator Interface features require a VPN connection:

• Wake On LAN.

• Network Discovery (IP Scan).

• K1000 Agent provisioning from the appliance. See Provisioning the K1000 Agent to

managed devices on page 12.

• Importing and exporting resources (file sharing is blocked by the Dell cloud

firewall).

• FTP access to backup files (FTP access is blocked by the Dell cloud firewall).

• Application packages and script dependencies must be uploaded via HTTP. Large

package uploads could timeout on slower network connections. Packages larger

than 2GB must be distributed using an Alternate Download Location from an

internal file server.

• LDAP user and machine Labels.

• LDAP user authentication.

• LDAP user import.

• Active Directory single sign on for the Administrator Interface and User Portal.

• Email forwarding, used for Service Desk tickets and other email communications.

User Portal feature exceptions

The User Portal is the interface that makes software library and Service Desk features

available to end users. The following User Portal features are not supported in the

cloud:

• Automatic software installations from the User Portal (downloads are supported).

• The My Computer tab within the User Portal.

Pricing for K1 as a Service is based upon shared network

bandwidth. To purchase additional network resources, or to

purchase VPN connections, contact Dell KACE sales at

http://www.kace.com/about/contact.php.

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