
98 Troubleshooting
IP address or fully-qualified domain name from a command line. If the ping
does not resolve, review your network settings to make sure they are correct.
My firmware update failed, what do I do?
Check the appliance logs to see if the tasks timed out. If so, iDRAC needs to
be reset by performing a cold reboot. Once the system is up and running,
check to see if the update was successful by either running an inventory or
using the Firmware tab.
My vCenter registration failed, what can I do?
vCenter registration can fail due to communication issues, therefore if you are
experiencing these issues one solution is to use a static IP address. To use a
static IP address, in the Console tab of the Plug-in virtual machine and select
Configure Network -> Edit Devices and enter the correct gateway and
FQDN (fully-qualified domain name). Enter the DNS server name under
Edit DNS Config.
NOTE: Make sure that the appliance can resolve the DNS server you entered.
Bare-Metal Deployment
Auto-Discovery and Handshake Prerequisites
• Prior to running auto-discovery and handshake, make sure that iDRAC and
Lifecycle Controller firmware and BIOS versions meet the minimum
recommendations.
• CSIOR must have run at least once on the blade.
Hardware Configuration Failure
• Before initiating a deployment task, ensure the system has completed
CSIOR and is not in the process of rebooting.
• It is highly recommended that BIOS configuration be run in Clone mode,
so that the reference server is an identical system.
• In Custom mode, the Plug-in does not manage dependencies between
BIOS attributes.
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