VMware, Inc. 11
Preface
Technical Support and Education Resources
The following sections describe the technical support resources available to you:
! “Self-Service Support” on page 11
! “Online and Telephone Support” on page 11
! “Support Offerings” on page 11
! “VMware Education Services” on page 12
Self-Service Support
Use the VMware Technology Network for self-help tools and technical information:
! Product Information – http://www.vmware.com/products/
! Technology Information – http://www.vmware.com/vcommunity/technology
! Documentation – http://www.vmware.com/support/pubs
! Knowledge Base – http://www.vmware.com/support/kb
! Discussion Forums – http://www.vmware.com/community
! User Groups – http://www.vmware.com/vcommunity/usergroups.html
For more information about the VMware Technology Network, go to
http://www.vmtn.net.
Online and Telephone Support
Use online support to submit technical support requests, view your product and
contract information, and register your products. Go to
http://www.vmware.com/support.
Customers with appropriate support contracts should use telephone support for the
fastest response on priority 1 issues. Go to
http://www.vmware.com/support/phone_support.html.
Support Offerings
Find out how VMware's support offerings can help you meet your business needs. Go
to http://www.vmware.com/support/services.
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