Dell VMware ESX Server 3i Guía de instalación descargar pdf (Pagina 12)

Installation Guide

12 VMware, Inc.

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Reporting Problems

These guidelines describe the information you may be asked to provide when you

report problems.

Be sure to register your serial number. If you are requesting support directly from

VMware, then report your problems using the support request form on the VMware

Web site at www.vmware.com/requestsupport.

When requesting support from VMware, run the /usr/bin/vm-support script on the

service console and save the resulting esx-<date>-<unique-xnumber>.tgz file. This

script collects and packages all relevant ESX Server system, configuration information,

and ESX Server log files. This information is used to analyze the problem you are

encountering.

! If a virtual machine exits abnormally or crashes, please save the log file

(vmware.log in the same directory as your .vmx file) and any core files (core or

vmware-core in that directory). Also, please save the virtual machine’s

configuration (.vmx) file and any other information that might help reproduce the

problem.

! Be sure to record a description of your physical hardware and of the software

(operating system and applications) that was running in the virtual machine. This

information may be required when you request support.

A problem in the VMkernel normally causes the machine to display an error screen

for a period of time and then reboot. If you specified a VMware core dump

partition when you configured your machine, the VMkernel also generates a core

dump and error log. More serious problems in the VMkernel can freeze the

machine without an error screen or core dump.

When you report problems directly to VMware, describe the steps you took in the

period before this failure. Include this information in your support request, along

with the contents of /var/log/messages from the service console. Also include the

core dump and error log, if any. You can find these in files named

vmkernel-core.<date> and vmkernel-log.<date> in the /root directory after you

reboot your machine.

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Dell VMware ESX Server 3i Guía de instalación Pagina 12