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Valorado. / 5. Basado en revisión del cliente
Appendix B. Troubleshooting ThinLinc
If inspecting /var/log/vsmagent.log on the server that was selected for the session does not reveal
the reason for the failure, there is a per-session log in
/var/opt/thinlinc/sessions/<username>/last/xinit.log where the output of commands
run during session startup is stored.
In very rare cases, it might also be neccesary to inspect the SSH log on the VSM agent.
B.2. Troubleshooting Specific Problems
B.2.1. Problems Where the Client Reports an Error
In the following sections, we will describe how to cope with problems where the ThinLinc client is
reporting an error.
B.2.1.1. Couldn’t set up secure tunnel to ThinLinc server. (Couldn’t establish
SSH tunnel, SSH terminated.)
This error is caused by failure to connect to the SSH daemon on the ThinLinc server (the server running
the VSM server). This could be caused by the fact that the SSH daemon is simply not running, or that it
is not letting the user in for some reason.
Another possible reason is that there is a firewall between the user and the ThinLinc server, that forbids
communication.
B.2.1.2. "Login Failed! Wrong username or password."
This error is very often caused simply by the user entering an incorrect password. Begin by verifying that
the user is actually entering the correct username and password.
If the username and password are correct and this is the first time the user tries to login, check the SSH
logs of the server. If SSH says that the user is invalid, that means that something is incorrect in the user’s
user information database entry. For example, this may happen if a user stored in eDirectory has two cn
attributes, one of them different than the other.
The getent command can be a valuable tool to dissect problems of this type. If the output of getent
passwd <username> doesn’t produce any output, that is a sign that the user is in fact invalid.
Note: Usernames beginning with numbers (for example 96aabbcc are parsed as numeric uids by
getent, rendering getent rather useless for debugging purposes in environments with username
schemes beginning with numbers.
If usernames with numbers in the beginning are in use, the following python code can be used to
verify a username
python-thinlinc -c ’import pwd, sys; print pwd.getpwnam(sys.argv[1])’ <username>
202
- Copyright © 2014 Cendio AB 2
- Table of Contents 3
- Chapter 1. Introduction 11
- 2.1. Session Overview 14
- Chapter 3. Installation 15
- 3.2.3. Server Sizing 16
- • Memory 17
- 3.3.4.1. Relays 21
- 3.3.4.2. DNS 22
- 3.5.1. Acquire New Licenses 23
- 3.5.4. Run tl-setup 24
- 3.7.1. Overview 25
- 3.8. VirtualGL 26
- Chapter 4. License Handling 29
- Chapter 5. Printer Features 31
- 5.2.1. CUPS Browsing 32
- 5.3. Local printer support 33
- 5.3.3. Device dependent mode 34
- 5.4. Nearest printer support 35
- 5.5. Printer Access Control 36
- 5.5.1. Theory of Operation 37
- 5.5.2. Requirements 37
- 5.5.4. Configuration 38
- 5.6.1. Configuration 39
- 6.1. Overview 41
- 6.1.3. Theory of Operation 42
- /etc/ssh/ssh_host_ 43
- /vsmserver/terminalservers 43
- 7.1. Client usage 47
- 7.1.3. Language Settings 49
- 7.1.5. The session menu 50
- 7.3. Local device export 53
- 7.3.3. Drives 54
- 7.3.4. Printer 54
- 7.3.5. Smart Card Readers 54
- 7.4. Client configuration 55
- 7.4.2. Local Devices tab 57
- /dev/ttyS0) or a Windows COM 59
- 7.4.3. Screen tab 61
- 7.4.4. Optimization tab 62
- 7.4.5. Security tab 65
- ALLOW_HOSTKEY_UPDATE 66
- Smart card - certificate filter 68
- 7.5. The XDM mode (UNIX only) 69
- 7.5.1.1. Mouse tab 70
- 7.5.1.2. Keyboard tab 70
- 7.5.1.3. Screen tab 71
- 7.6. Logfile placement 72
- • 1 for port 80 78
- • 0 for Raw 79
- • 5 for Hextile 79
- • 7 for Tight 79
- • 16 for ZRLE 79
- 7.8. Client Customizer 81
- 7.9. Advanced Topics 82
- 8.3. Linux PC 84
- ~/tl-4.3.0-clients 85
- 8.4. Solaris 87
- 8.5. Thin Terminals 87
- 8.5.3. VXL 89
- 8.5.4. HP ThinPro Terminals 89
- 8.5.5. IGEL Universal Desktop 90
- 8.5.8. Other Thin Terminals 91
- Terminal 92
- 8.6.2.1. Basic Configuration 93
- ServerAlias 94
- 8.7.3.1. Server Side 97
- 8.7.3.2. Browser Side 98
- Chapter 8. Client Platforms 100
- 9.2. Limitations 101
- • Trigger a run via iManager 104
- [root@test root] 105
- <filename.pem> 105
- 9.3.5.1. Functionality 109
- 9.3.5.2. Configuration 110
- 9.4.1. Introduction 111
- Single Sign-On 111
- 9.4.2. Key Generation 112
- 9.4.3. Server Configuration 112
- 9.4.4. Client Configuration 112
- 9.5.1. Introduction 113
- 9.5.2. General Requirements 113
- 9.5.3. Key Generation 113
- 9.5.4. Server Configuration 113
- 9.5.5. Client Configuration 114
- 9.5.6. Automatic Connection 114
- 9.5.7.1. Command line options 115
- 9.5.7.2. Configuration 116
- Configuration parameters 116
- 9.6. Using One Time Passwords 118
- Chapter 10. File Access 121
- 10.1.3.1. Using tl-mount-cifs 122
- 10.2.1. Introduction 123
- 10.2.2.1. Requirements 124
- 10.2.3.1. Requirements 126
- 10.2.3.2. Logging in 126
- 10.2.3.3. Mounting Shares 127
- 10.2.3.4. Logging out 127
- 10.2.4.1. Requirements 128
- 10.2.4.2. NDS Configuration 128
- 10.2.4.4. UNIX Configuration 129
- 10.3.1. Introduction 132
- 10.3.2. Activation 132
- 10.3.3. Configuration 133
- 11.1. Introduction 135
- 11.2. Single Sign-On 135
- 11.3. Connection Modes 135
- 12.1.1. Introduction 139
- 12.2.1. Introduction 141
- 12.2.2. Requirements 141
- 12.3.1. Introduction 142
- 12.3.2. Requirements 142
- 12.3.3.3. OSS applications 143
- 12.3.3.4. ALSA applications 144
- 12.4.1. Introduction 145
- 12.4.2. Requirements 145
- Commands in /opt/thinlinc/bin 147
- ~/.ICAClient/appsrv.ini and 152
- ~/.ICAClient/reg.ini 152
- --test ] 155
- 14.1.1. Configuration Options 157
- 14.1.2. Cluster Management 157
- 14.2.3. Parameters in /vsm/ 163
- 14.3.1.1. Log destinations 166
- 14.3.1.2. Subloggers 167
- 14.3.1.3. Log levels 167
- 14.3.2. Per-Session Logging 168
- • -MaxDisconnectionTime s 176
- • -MaxConnectionTime s 176
- • -MaxIdleTime s 176
- Chapter 15. Hiveconf 179
- 15.1.3. Mounting Datasources 180
- 15.2. Hiveconf and ThinLinc 181
- Administration Interface 183
- 16.3. Modules 184
- 16.3.3. The VSM Module 185
- 16.3.3.1. Home 186
- 16.3.3.2. VSM Master 186
- 16.3.3.3. VSM Agent 186
- 16.3.4. The Profiles Module 187
- 16.3.5. The Locations Module 189
- 16.3.5.2. Locations 191
- 16.3.6.1. Application Groups 193
- 16.3.6.4. Menu Structure 193
- Desktop Customizer 197
- 17.2.1. Concepts 198
- 17.2.3. Handling Applications 199
- • Command 200
- • Path to Icon file 201
- • Command Startup Feedback 201
- /opt/kde3 205
- See Section 16.2 for details 207
- /vsm/tunnelservices 208
- SSH tunnel, SSH terminated.) 212
- C.1. Schema extensions 215
- /etc/ldap.conf 216
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