Dell Data Protection | Encryption Manual de usuario descargar pdf (Pagina 25)

User Guide 25

Question

I am using the Box sync client. I ran out of room on my primary partition, so I moved it to another drive. Now, the My Box

Files folder has one or more folders created and named New Folder.

Answer

Currently, when files are being synced between two machines to the same file share, if one person moves that folder to

another location, then any new folders that other people create in that file share will create an empty folder named New

Folder.

Solution

Delete the New Folder directly from the cloud. It will be removed from all systems that are sharing that folder.

Miscellaneous FAQs

Question

I moved the cloud provider’s sync folder to Program Files, and now I cannot decrypt the files that are being downloaded to

my sync folder from the cloud.

Answer

By design, the Program Files folder or other excluded folders are unprotected, based on policy. DDP|CE will not decrypt

any files downloaded to this folder or its subfolders.

Solution

Unlink or uninstall the sync client and move the sync folder back to its default location or to an alternate managed

location.

NOTE: For a list of managed and unmanaged locations, contact your Administrator.

Question

I had some archived .xen files, and I copied them to my desktop. Some of them decrypted, but others did not.

Answer

During a sync, DDP|CE is designed to decrypt directly to the Sync folder or decrypt when downloading through a web

browser. For files that have been copied from another location, use Windows Explorer and move the .xen file into the sync

client folder to be decrypted. In the system tray, click the Cloud Edition icon and then select Details. Locate the .xen file

and its key to determine if that provides any information.

Solution

Move the .xen files into the Sync folder to have them uploaded into the cloud. Then, they will be decrypted locally.

Question

I renamed my computer. Now, I am not getting any policy updates, and I am not encrypting into the cloud.

Answer

Currently, the Server only recognizes the endpoint against which you originally activated. If you change the endpoint

name, the Server will not recognize the location for sending the policy and DDP|CE will not perform as expected.

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Dell Data Protection | Encryption Manual de usuario Pagina 25