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Dell OpenManage Essentials v1.2 – Support For Dell Client Devices

4. Restart the WMI service.

Now rerun the Dell Troubleshooting Tool against the same client device. The Dell Troubleshooting Tool

should connect to the device, and show the available namespaces found on the remote device.

Note:

• The Dell OpenManage Client Instrumentation (OMCI) agent Namespace presence

depends on whether the OMCI is installed on the client device or not.

• Absence of OMCI does not impact the discovery of the client device.

Hardware Logs for the Client Device Do Not Display

The hardware logs for a device are not cached or stored in the database. To show these logs, OME

connects to the device when you click on the refresh/retrieve icon under Hardware Logs tab for the

given device.

Make sure that OME can connect to the specific remote client device and that the supported OMCI (8.0

or higher) is installed on that device. Use the Dell Troubleshooting Tool to verify the OMCI presence on

the remote device.

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