
Managing Agents 181
Assigning Blackouts to Agent Instances
To clear the filters, click Clear Filters.
5
Assign or remove a blackout schedule for an agent.
a
Select the row containing that agent.
b
Click the Assign Blackout button at the bottom.
The Selected Agents dialog box appears.
c
Choose a blackout schedule for the selected agent.
Click Schedule.
A list of all available schedules appears.
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