Dell PowerEdge 800 Guía para resolver problemas

Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions Running t

l Use Category 5 or greater wiring and connectors. l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detaile

Back to Contents Page  Introduction Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Other Documents You May Need Your syst

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Front-Panel Indicator

Table 2-2. Front-Panel Indicators, Buttons, and Connectors Back-Panel Features and Indicators Figure2-2 shows the controls, indicators, and conn

SCSI Hard-Drive Indicator Codes If an optional SCSI RAID controller is installed in the system, two indicators on each of the hard-drive carriers

Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can prov

System Messages System messages appear on the screen during system boot to notify you of a possible problem with the system. Table2-7 lists the sys

or optical drive interface cable, or loose power cable. "Troubleshooting an Optical Drive" in "Troubleshooting Your System." Disk

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

If a beep code is emitted, write down the series of beeps and then look it up in Table2-8. If you are unable to resolve the problem by looking up the

Back to Contents Page  Jumpers, Switches, and Connectors Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Jumpers—A General E

Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Before You Begin Troubl

Back to Contents Page  IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access

Back to Contents Page  Running the System Diagnostics Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Using Server Administr

Click the testing option in the Main Menu window. Table4-1 provides a brief explanation of testing options. Table 4-1. SystemDiagnosticsTestingOp

Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Safety First—For You and

any of the procedures, see "Troubleshooting External Connections."  Troubleshooting External Connections Loose or improperly connected cabl

 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." I

Troubleshooting a USB Device  Problem l System message indicates a problem with a USB device. l Device connected to a USB port is not operating p

 Action  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&

Table A-1.SystemBoardJumperSettings System Board Connectors See FigureA-3 and TableA-2 for the location and description of the system boar

Removing the Cover To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.   1. Turn off the system an

The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the s

Troubleshooting a Damaged System  Problem l System was dropped or damaged.  Action   1. Open the system. See "Opening the System."

 Problem l No power to the system. l Power indicator on the front panel does not light.  Action  1. Run the appropriate online diagnostics test

Troubleshooting System Memory  Problem l Faulty memory module. l Faulty system board. l System status indicator is amber. l System beep code

 3. Ensure that the memory modules are populated correctly. See "General Memory Module Installation Guidelines" in "Installing System

 14. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  15. Run the appropriate online diagnostic

l Missing or corrupted tape-backup software or tape-drive device driver. l Defective SCSI controller card.  Action   1. Run the System Setup pr

For information about testing the controller, see the controller's documentation. If the tests fail, continue to the next step.  3. If the SCSI

Action  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&qu

Table A-2.SystemBoardConnectors SCSI Backplane Connectors See FigureA-4 for the location and description of the connectors on the back of th

l Faulty hard drive. l Damaged or improperly connected hard-drive cables.  Action   1. Run the appropriate online diagnostic test. See "Us

 5. Open the system. See "Opening the System."  6. Ensure that the hard-drive interface cable is properly connected to the drive and t

Action   1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&

 5. Close the system. See "Closing the System."  6. Reconnect the system to the electrical outlet, and turn on the system and attached

Back to Contents Page  Installing System Components Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Cooling Shroud System

 Installing the Cooling Shroud  1. Ensure that no tools or loose parts are left inside the system.  2. Align the anchor tabs on the cooling sh

 6. Compress the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure6-3. Figure 6-3. Rem

  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.  2. Remove the bezel. See &q

Power Supply  Removing the Power Supply   1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

 3. Install the cooling shroud. See "Installing the Cooling Shroud."  4. Connect the DC power cables to the following components: l

Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in d

 5. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."  6. Remove the filler bracket from the expa

7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.

 8. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket.

 9. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."  10. Stand the system upright.  11. I

 7. Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure6-10.  8. Open

4. Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it

See "Installing an Expansion Card" for information on installing the card.  6. Connect the cable from the RAC card to connector RAC_CONN o

 10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  11. Reconnect the system to its elect

Back to Contents Page  Installing Drives Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Connecting Drives Front-Panel Dr

Front-Panel Drive Inserts To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Addition

Back to Contents Page  I/O Connectors Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Serial Connector Parallel Connector

 4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Diskette Drive  Removing a Disket

5.25-Inch Drives An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in th

 10. If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion

 17. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  18. Reconnect the system to its electr

7. Remove the hard-drive bay. See Figure7-5 and Figure7-6. a. Loosen the four screws that secure the drive bay to the system. b. Slide the har

Installing a Cabled Hard Drive  1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation. For instructions,

Figure 7-9. Cabling Four SCSI Hard Drives to the SCSI Controller Card  6. Ensure that all cables are firmly connected and arranged so that they wi

 Removing a Front-Access SCSI Hard Drive (Non-Hot-Plug)  1. Turn off the system, including any attached peripherals, and disconnect the system fro

 6. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  7. Reconnect the system to its electri

 3. Insert the hard-drive carrier into the drive bay. See Figure7-11.  4. Close the hard-drive carrier handle to lock it in place.  5. Insta

Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1. When you add an expansion card containing a ser

 11. Connect the power cable connector P3 to the power connector on the SCSI backplane. See Figure7-13.  12. Connect the baseboard management

Back to Contents Page  Getting Help Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

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011 Customer Care (Home Sales/Small Business) toll-free:1-800-847-4096 Customer Care (med./large business, government) toll-free:1-800-326-9463 Tech

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City Code: 1 Home User Customer Care 012044014 Small Business Customer Care 012044014 U.K. Customer Care (dial within U.K. only) 08709060010 Cor

Customer Care (Brussels, Belgium) 024819119 Fax (Brussels, Belgium) 024819299 Switchboard (Brussels, Belgium) 024819100 Macao Country Code: 8

Reception Desk Fax 5795998 Switchboard 5795999 Portugal International Access Code: 00 Country Code: 351   Website: support.euro.dell.com  E

PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. FigureB-4 il

International Access Code: 00 Country Code: 41 City Code: 22 E-mail: [email protected]  E-mail for French-speaking HSB and Corpor

Back to Contents Page  Dell Sales toll-free:1-800-289-3355 or toll-free:1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free:1-

Back to Contents Page Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Notes, Notices, and Cautions Abbreviations and Acronyms

USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-com