Dell OptiPlex GX1 Low-Profile Managed PC Systems Guía de usuario Pagina 143
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Help Overview: Dell OptiPlex GX1 Small-Form-Factor System User's Guide
file:///C|/infodev/2013/eDoc/OpGX1/UG/help.htm[2/21/2013 11:47:26 AM]
Back to Contents Page
Help Overview: Dell™ OptiPlex™ GX1 Small-Form-Factor System
User's Guide
Technical Assistance Product Information
Help Tools Returning Items for Warranty Repair or Credit
Problems With Your Order Before You Call
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Run the Dell Diagnostics.
2. Make a copy of the Diagnostics Checklist
and fill it out.
3. Use Dell's extensive suite of online services available at Dell's World Wide Web site
(http://www.dell.com) for help with installation and troubleshooting procedures.
4. If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route
the call directly to the proper support personnel. If you do not have an Express Service Code,
open the Dell Accessories folder, double-click the Express Service Code icon, and follow the
directions.
NOTE: Dell's Express Service Code system may not be available in all countries.
For instructions on using the technical support service, see "Technical Support Service
" and "Before You
Call."
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
NOTE: Some of the following tools are not always available in all locations outside the continental
U.S. Please call your local Dell representative for information on availability.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer and other Dell
products. Through the Internet, you can access most of the services described in this section, including
- Initial release: 9 Jun 1999 2
- Last revised: 17 Feb 2000 2
- Hardware Features 4
- Software Features 5
- Manageability Features 6
- Security Features 9
- ENERGY STAR® Compliance 10
- Controls and Indicators 15
- Chassis Intrusion 17
- System Setup Screens 25
- System Setup Navigation Keys 26
- System Setup Options 27
- Specifications: Dell 30
- OptiPlex 30
- GX1 Small-Form-Factor System 30
- System Information 31
- Expansion Bus 31
- Key Combinations 33
- Physical 34
- Environmental 35
- Removing DIMMs 37
- Figure 2. Removing a DIMM 38
- 1 Securing clips (2) 38
- Before You Start Testing 40
- Starting the Dell Diagnostics 41
- How to Use the Menu 43
- Main Menu Categories 44
- Tests in the Dell Diagnostics 49
- Drives: Primary and Secondary 69
- Reserved Memory 70
- CPU Speed 71
- Num Lock 71
- DAC Snoop 72
- Keyboard Errors 72
- System Password 72
- Password Status 73
- Boot Sequence 73
- Setup Password 75
- Auto Power On 76
- Power Management 76
- Parallel Mode 79
- IDE Hard Disk 79
- Diskette 79
- System Data Options 80
- Responding to Error Messages 85
- Troubleshooting the Battery 90
- Troubleshooting System Memory 92
- Troubleshooting Drives 93
- Troubleshooting the Keyboard 96
- Troubleshooting the Mouse 96
- Troubleshooting I/O Ports 96
- System User's Guide 100
- System Board Components 101
- System Board Jumpers 102
- System Board Labels 103
- User's Guide 106
- Removing an Expansion Card 110
- Overview 112
- Replacing the Battery 112
- Connecting Drives 117
- Look and Listen 127
- System Setup Program 129
- System Beep Codes 135
- Warning Messages 137
- Diagnostics Messages 137
- Back to Contents Page 138
- Error Messages 140
- Input Errors 140
- Memory-Resident Programs 140
- Program Conflicts 140
- Memory Address Conflicts 141
- Problems With Your Order 145
- Product Information 145
- Before You Call 146
- Video Memory Test 149
- Video Hardware Test 149
- Text Mode Character Test 149
- Text Mode Color Test 153
- Text Mode Pages Test 154
- Graphics Mode Test 155
- Color Palettes Test 159
- Solid Colors Test 159
- International Dialing Codes 161
- Americas Contact Numbers 162
- Europe Contact Numbers 164
- Tighten the thumbscrew 174
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