
Installation Guide 77
4
At the Encryption Removal Agent Installation screen, select either:
NOTE: The second option is enabled by default. If you wish to decrypt files, be sure you change the selection to option one.
• Encryption Removal Agent - Import Keys from a File
For
SDE, User, or Common encryption, t
his option decrypts encrypted files and uninstalls
Personal Edition
.
This is
the recommended selection
.
• Do not install Encryption Removal Agent
This option uninstalls
Personal Edition
but does not decrypt encrypted files
. This option should be used
only
for
troubleshooting purposes, as directed by Dell Pro Support.
Click
Next
.
5
In the Backup File text box, enter the path to the network drive or removable storage location of the backup file or
click
...
to browse to the location. The format of the file is LSARecovery_[hostname].exe.
In the Password text box, enter your Encryption Administrator Password (this is the password that was set up in the
Setup Wizard when you installed the software). Click
Next
.
6
At the
Dell DecryptionAgent Service Logon As
screen there are two options. Select
Local System Account
. Click
Finish
.
7
At the Remove the Program screen, click
Remove
.
8
At the Configuration Complete screen, click
Finish
.
9
Restart your computer and log in to Windows.
Decryption is in progress. Personal Edition will be uninstalled as soon as files are decrypted
.
The decryption process could take several hours, depending on the number of drives being decrypted and the amount of
data on those drives. To check the decryption process, see
Check Encryption Removal Agent Status.
Check Encryption Removal Agent Status
When the Encryption Removal Agent runs, its status displays in the description of the Windows Service panel (
Start >
Run... > services.msc > OK)
as follows:
Waiting for Deactivation – DDP|E is still installed, is still configured, or both. Decryption does not start until DDP|E is
uninstalled.
Initial sweep – The Service is making an initial sweep, calculating the number of encrypted files and bytes. The initial
sweep occurs one time.
Decryption sweep – The Service is decrypting files and possibly requesting to decrypt locked files.
Decrypt on Reboot (partial) – The decryption sweep is complete and some locked files (but not all) are to be decrypted on
the next restart.
Decrypt on Reboot – The decryption sweep is complete and all locked files are to be decrypted on the next restart.
All files could not be decrypted – The decryption sweep is complete, but all files could not be decrypted. This status
means one of the following occurred:
• The locked files could not be scheduled for decryption because they were too big, or an error occurred while making the
request to unlock them.
• An input/output error occurred while decrypting files.
• The files could not be decrypted by policy.
• The files are marked as should be encrypted.
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