16 Troubleshooting and Recovery...........................................................................................219
Gathering Configuration Information, Chassis Status, and Logs Using RACDUMP............................................. 219
Supported Interfaces..................................................................................................................................... 219
Downloading SNMP Management Information Base (MIB) File...................................................................220
First Steps to Troubleshoot a Remote System......................................................................................................220
Power Troubleshooting..................................................................................................................................220
Troubleshooting Alerts......................................................................................................................................... 222
Viewing Event Logs...............................................................................................................................................222
Viewing Hardware Log...................................................................................................................................222
Viewing CMC Log........................................................................................................................................... 223
Using Diagnostic Console.....................................................................................................................................223
Resetting Components..........................................................................................................................................224
Saving or Restoring Chassis Configuration.......................................................................................................... 224
Troubleshooting Network Time Protocol (NTP) Errors.........................................................................................225
Interpreting LED Colors and Blinking Patterns.....................................................................................................226
Troubleshooting Non-responsive CMC................................................................................................................ 227
Observing LEDs to Isolate the Problem..........................................................................................................228
Obtain Recovery Information From DB-9 Serial Port..................................................................................... 228
Recovering Firmware Image..........................................................................................................................228
Troubleshooting Network Problems.....................................................................................................................229
Resetting Administrator Password.......................................................................................................................229
17 Using LCD Panel Interface...................................................................................................233
LCD Navigation..................................................................................................................................................... 233
Main Menu..................................................................................................................................................... 235
LCD Setup Menu.............................................................................................................................................235
Language Setup Screen.................................................................................................................................235
Default Screen............................................................................................................................................... 235
Graphical Server Status Screen.................................................................................................................... 236
Graphical Module Status Screen...................................................................................................................236
Enclosure Menu Screen.................................................................................................................................236
Module Status Screen....................................................................................................................................237
Enclosure Status Screen................................................................................................................................237
IP Summary Screen........................................................................................................................................237
Diagnostics........................................................................................................................................................... 237
LCD Hardware Troubleshooting........................................................................................................................... 237
Front Panel LCD Messages...................................................................................................................................239
LCD Error Messages.............................................................................................................................................239
LCD Module and Server Status Information.........................................................................................................243
18 Frequently Asked Questions................................................................................................249
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