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When an SNMP agent receives a request that does not contain a valid community name or the host that is sending the
message is not on the list of acceptable hosts, the agent can send an authentication trap message to one or more trap
destinations (management systems). The trap message indicates that the SNMP request failed authentication. This is a
default setting.
Question: Why does OpenManage Essentials not support entering host names with underscore in the discovery wizard?
Answer: Per RFC 952, underscores are not valid in DNS names. A
name
(net, host, gateway, or domain name) is a text
string up to 24 characters drawn from the alphabet (A-Z), digits (0-9), minus sign (-), and period (.). Periods are only
allowed when they serve to delimit components of domain style names.
For more information see,ietf.org/rfc/rfc952.txt and zytrax.com/books/dns/apa/names.html .
Question: What is On-demand?
Answer: On-demand is an operation where a managed system is checked for status/health by OpenManage Essentials
when an SNMP trap is received. There are no settings to be changed to enable the on-demand feature. However, the IP
address of the management system must be available in the trap destination of SNMP service. An SNMP trap is
received from the managed system when there is an issue or failure of a server component. These traps can be viewed
under the alert logs.
Question: I am unable to see alerts from an EqualLogic member under the EqualLogic server. How should I discover the
EqualLogic storage array?
Answer: EqualLogic arrays must be discovered using the SNMP version 2 protocol. In the OpenManage Essentials
Discovery Range Configuration wizard, select SNMP Configuration and provide an appropriate community string. You
must also include the IP addresses of the EqualLogic group and all members in the discovery range.
Inventory
Question: What troubleshooting can I do if an inventory task fails to create or run?
Answer: Ensure that DSM Essentials Task Manager service is running in Windows services.
System Update
Question: As an OpenManage Essentials administrator (OMEAdmin), what do I do if I am unable to perform system
updates on devices?
Answer: To resolve this issue, perform one of the following steps:
• Add the OMEAdmin to the server administrator group.
• Reduce the user control settings by clicking Start → Control Panel → User Accounts → Change User Account
Control Settings.
Question: What do I do if iDRAC does not download packages?
Answer: To resolve this issue, ensure that:
• The default website is enabled in IIS.
• The virtual folder (install_packages) is present and is pointing to the SystemUpdate folder.
the default website is enabled in IIS
Question: What order are packages installed on a system?
Answer: Packages are applied in the following order:
1. Driver
2. Firmware
190
- Dell OpenManage Essentials 1
- Version 1.2 User's Guide 1
- Notes, Cautions, and Warnings 2
- Contents 3
- About OpenManage Essentials 13
- Contacting Dell 14
- Minimum Recommended Hardware 15
- Minimum Requirements 16
- Custom Setup Installation 19
- Domain Controller 20
- Installing Repository Manager 20
- Customizing Portals 27
- Updating the Portal Data 29
- Filtering Data 30
- Search Bar 30
- Search Items 31
- Search Drop-Down List 31
- Selection Actions 31
- Map View (Home) Portal 32
- Viewing the User Information 32
- Reference 35
- Device by Status 36
- Alerts by Severity 36
- Schedule View 37
- Device Warranty Report 38
- Legend and Definitions 45
- Certificate 50
- Excluding Ranges 51
- Scheduling Discovery 52
- Scheduling Inventory 53
- Last Discovery and Inventory 56
- Viewing Device Summary 57
- Discovery Configuration 58
- ICMP Configuration 60
- SNMP Configuration 60
- WMI Configuration 61
- Storage Configuration 61
- WS-Man Configuration 62
- SSH Configuration 62
- IPMI Configuration 63
- Discovery Range Action 64
- Add Exclude Range 64
- Configuration 65
- Inventory Schedule 66
- Status Schedule 67
- Managing Devices 69
- Nodes and Symbols Description 71
- Device Details 71
- Viewing Device Inventory 72
- Viewing Alerts Summary 72
- Viewing System Event Logs 72
- Searching for Devices 72
- Creating a New Group 73
- Adding Devices to a New Group 73
- Hiding a Group 74
- Single Sign-On 74
- Creating a Custom URL 75
- Using Map View 76
- Figure 3. Navigation Toolbar 77
- Map Providers 78
- Configuring Map Settings 79
- Home View 80
- Tool Tip 80
- Health and Connection Status 81
- Setting a Home View 82
- Viewing All Map Locations 82
- Adding a Device to the Map 82
- Importing Licensed Devices 83
- Using the Map View Search Bar 85
- Removing All Map Locations 86
- Editing a Map Location 87
- Removing a Map Location 87
- Devices — Reference 89
- Viewing Hardware Logs 90
- Alert Filters 90
- Device Search 92
- Creating Device Group 93
- Summary — Group Configuration 94
- Devices at this location 95
- Map Settings 95
- Viewing Inventory Reports 97
- Filtering Report Data 98
- Exporting Reports 99
- Reports — Reference 101
- Agent and Alert Summary 102
- Server Overview 102
- Asset Acquisition Information 103
- Asset Maintenance Information 104
- Asset Support Information 105
- ESX Information 106
- Hard Drive Information 106
- HyperV Information 107
- License Information 107
- Memory Information 108
- Modular Enclosure Information 108
- NIC Information 109
- PCI Device Information 109
- Warranty Information 110
- Viewing Warranty Reports 111
- Managing Alerts 113
- Viewing Internal Alerts 114
- Viewing Alert Categories 114
- Viewing Alert Source Details 114
- Handling Alerts 115
- Configuring Alert Actions 116
- Ignoring Alerts 117
- Running a Custom Script 117
- Forwarding Alerts 118
- Use Cases in Alert Actions 119
- Alerts — Reference 121
- Predefined Alert View Filters 122
- Alert Logs Fields 122
- Alert Log Settings 123
- Alert View Filters 123
- Severity 124
- Acknowledgement 124
- Summary — Alert View Filter 124
- Alert Actions 125
- Severity Association 126
- E-Mail Configuration 127
- Trap Forwarding 128
- Device Association 129
- Date and Time Range 130
- Summary- Alert Action Details 130
- Alert Categories 131
- Alert Categories Options 132
- Alert Source 133
- Applications 135
- Figure 5. System Update Page 136
- Viewing Comparison Results 137
- Applying System Updates 139
- View Active Catalog 140
- System Update — Reference 143
- System Update 144
- Compliance Report Options 145
- Compliant Systems 146
- Non-Compliant Systems 146
- System Update Task 147
- Non-Inventoried Systems 148
- Inventory Systems 148
- All System Update Tasks 148
- Issues and Resolutions 148
- Select a Catalog Source 149
- Managing Remote Tasks 151
- About Tokens 153
- Managing Server Power Options 154
- Arguments 156
- Use Cases in Remote Tasks 157
- Device Capability Matrix 158
- Remote Tasks — Reference 161
- Remote Tasks 162
- Task Execution History 163
- Server Power Options 163
- Command Line Task 166
- Generic Command 169
- IPMI Command 170
- RACADM Command Line 172
- Managing Security Settings 175
- Assigning User Privileges 176
- Troubleshooting 179
- Troubleshooting Map View 182
- Frequently Asked Questions 185
- Customization Parameters 187
- MSI Return Code 188
- E-mail Alert Action 189
- Discovery 189
- Inventory 190
- Device Group Permissions 191
- Custom Device Groups 192
- Log Levels 193
- Preferences — Reference 199
- Email Settings 200
- Alert Settings 201
- Custom URL Settings 201
- Logs — Reference 205
- Application Logs 206
- Extensions 207
- Right-Click Actions 209
- Discovery Range Summary 210
- View Filters 210
- Custom URL 211
- System Update Tasks 211
- Field Description 212
- Tutorials 213
- Interface 215
- Creating a Discovery Range 217
- Removing a Discovery Range 218
- Editing a Discovery Range 219
- Removing a Device 222
- Deleting a Group 224
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