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Licensed Customer Confidential Activating Email Continuity
Email Continuity Administrator Guide version 6.5 (1st ed.) 155
5 Activation
When your primary mail system experiences a disruption of service, you can
activate Email Continuity and allow end users to access their email through the
webmail interface.
If the Outlook
®
Extension has been deployed, end users can choose to continue
to send and receive their email using Outlook. See the online help provided with
the extension for more information. To compare Email Continuity webmail features
with Outlook Extension features, see "About the Outlook Extension" on page 7
.
Once the regular email system is functional, follow the recovery process to restore
users’ email data to the primary mail system.
Activating Email Continuity
When preparing for an activation, ensure that none of the internet gateway mail
servers has a higher priority than the MTA hostname for Email Continuity (see the
network settings document provided by Support). When the service is given
highest priority, mail destined for the domain is routed to the Email Continuity MX
record and users receive email via the service.
To activate Email Continuity:
1 Log in to the Administration Console (you must use an administrator
account or the root account).
2 Ensure that all components are functioning properly; that is, that a green
check mark precedes all items in the Readiness Check panel. If there are
problems, contact Support for assistance.
3 In the Current ESS State panel, click Activate.
NOTE Deleted Users In the Ready State Are Not Activated
Users that are deleted but in the Ready state will not transition to Active during
an activation. Deleted users in the Active or Recovery states will transition
during an activation or recovery like all other users. This may cause user
statistics to appear out of sync in the SyncManager summary.
If your implementation includes the partial activation feature, the Selecting
the Scope of the Activation page displays.
- Administrator Guide 1
- Legal Notices 3
- Table of Contents 5
- Task Reference 9
- About This Book 13
- Conventions 14
- Product Documentation 15
- 1 About the Service 17
- ESS Server 19
- About Windows Authentication 20
- MessageLabs 22
- Email Continuity 22
- About the Outlook Extension 23
- About AlertFind Integration 26
- Interaction of Components 27
- 2 Preinstallation 29
- Firewall Requirements 30
- Proxy Requirements 30
- Gateway Requirements 30
- Continuity 32
- Hardware Requirements 33
- Software Requirements 34
- Supported Operating Systems 35
- Supported Messaging Software 35
- Server Software Requirements 36
- Exchange 2007 Environments 37
- Account Requirements 39
- NOTE Public Folder Stores 41
- Virtualization 42
- Administrator Group 46
- Extension Requirements 49
- Outlook Extension Limitations 50
- Placement 51
- Historical Mail Requirements 55
- Installing Service Software 59
- Configuring the SyncManager 65
- Configuring RedirectorManager 73
- Upgrading RedirectorManager 75
- Synchronizing RIM Data 78
- Distributing the Client Agent 79
- Installing the Outlook 88
- Extension 88
- Manual Installation 92
- Configuring VaultBoxes 102
- Monitoring VaultBoxes 104
- 4 Administration 109
- Administration Console Home 110
- Readiness Checks 112
- Authentication Manager Status 114
- Retention Policies 115
- Creating Retention Policies 117
- Storage Reports 120
- Replication Zones 121
- User Administration 122
- Resetting User Passwords 123
- Defining User Sets 130
- Reviewing Login Status 136
- Excluded Users 140
- Managing Users and Devices 145
- Extension Administration 148
- Mailboxes and Aliases 149
- Mailing Lists 150
- Notification 151
- Sending Reminders 154
- Managing Fault Alerts 156
- Managing Transition Alerts 156
- Sending Custom Notifications 157
- Viewing Audit Reports 158
- Modifying System Settings 159
- Configuring Email Routing 161
- Changing the Email Disclaimer 162
- AlertFind Mapping 163
- Sync Notify Settings 165
- Customizing the Home Page 166
- Accessing Your Mailbox 168
- Changing Your Password 168
- Testing Email Continuity 169
- 5 Activation 171
- 6Recovery 175
- Original Mail 182
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