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Licensed Customer Confidential
Email Continuity Administrator Guide version 6.5 (1st ed.) v
Assigning Super Administrator Privileges .............................................................................115
Assigning Email Continuity Administrator Privileges.............................................................118
Assigning Help Desk Privileges ............................................................................................119
Reviewing Login Status.........................................................................................................120
Exporting Users’ Contact Information ...................................................................................122
Excluded Users.....................................................................................................................124
Resolving User ID Conflicts Manually ...................................................................................125
Enabling BlackBerry Forwarding .................................................................................................127
Configuring a BlackBerry for Use with BlackBerry Forwarding .............................................128
Wireless Continuity for BlackBerry Administration.......................................................................129
Managing Users and Devices ...............................................................................................129
Using Device Menu Options in Standard Display Mode.................................................131
Using Device Menu Options in Advanced Display Mode ...............................................131
Viewing Device Advanced Display Information ..............................................................132
Outlook® Extension Administration .............................................................................................132
Mailboxes and Aliases.................................................................................................................133
Adding Mailboxes (Users) Manually......................................................................................133
Creating Aliases ....................................................................................................................134
Mailing Lists.................................................................................................................................134
Notification...................................................................................................................................135
Welcoming New Users..........................................................................................................135
Sending Reminders...............................................................................................................138
Managing Fault Alerts ...........................................................................................................140
Managing Transition Alerts ...................................................................................................140
Sending Custom Notifications ...............................................................................................141
Viewing Audit Reports ................................................................................................................142
Activation Reports .................................................................................................................142
Test Reports..........................................................................................................................143
Modifying System Settings ..........................................................................................................143
Changing User Attributes Imported from Active Directory ...................................................143
Displaying Global Address List (GAL) Attributes...................................................................144
Configuring Email Routing ....................................................................................................145
Routing for Forwarded Mail ............................................................................................146
Routing for Outbound Mail During an Activation ............................................................146
Changing the Email Disclaimer .............................................................................................146
AlertFind Mapping.................................................................................................................147
Resolving User ID Conflicts Automatically ............................................................................148
Sync Notify Settings ..............................................................................................................149
Customizing the Home Page ...............................................................................................150
Customizing the Welcome Process ......................................................................................151
Changing Your Account Settings.................................................................................................152
Accessing Your Mailbox........................................................................................................152
Viewing Undeliverable Mail in the Dropbox...........................................................................152
Changing Your Password .....................................................................................................152
Testing Email Continuity..............................................................................................................153
5 Activation........................................................................................................................... 155
Activating Email Continuity ..........................................................................................................155
6 Recovery............................................................................................................................ 159
Starting Recovery from an Activation ..........................................................................................159
Restoring Mail to Users’ Mailboxes .............................................................................................161
Completing Recovery from an Activation.....................................................................................171
Index......................................................................................................................................... 173
- Administrator Guide 1
- Legal Notices 3
- Table of Contents 5
- Task Reference 9
- About This Book 13
- Conventions 14
- Product Documentation 15
- 1 About the Service 17
- ESS Server 19
- About Windows Authentication 20
- MessageLabs 22
- Email Continuity 22
- About the Outlook Extension 23
- About AlertFind Integration 26
- Interaction of Components 27
- 2 Preinstallation 29
- Firewall Requirements 30
- Proxy Requirements 30
- Gateway Requirements 30
- Continuity 32
- Hardware Requirements 33
- Software Requirements 34
- Supported Operating Systems 35
- Supported Messaging Software 35
- Server Software Requirements 36
- Exchange 2007 Environments 37
- Account Requirements 39
- NOTE Public Folder Stores 41
- Virtualization 42
- Administrator Group 46
- Extension Requirements 49
- Outlook Extension Limitations 50
- Placement 51
- Historical Mail Requirements 55
- Installing Service Software 59
- Configuring the SyncManager 65
- Configuring RedirectorManager 73
- Upgrading RedirectorManager 75
- Synchronizing RIM Data 78
- Distributing the Client Agent 79
- Installing the Outlook 88
- Extension 88
- Manual Installation 92
- Configuring VaultBoxes 102
- Monitoring VaultBoxes 104
- 4 Administration 109
- Administration Console Home 110
- Readiness Checks 112
- Authentication Manager Status 114
- Retention Policies 115
- Creating Retention Policies 117
- Storage Reports 120
- Replication Zones 121
- User Administration 122
- Resetting User Passwords 123
- Defining User Sets 130
- Reviewing Login Status 136
- Excluded Users 140
- Managing Users and Devices 145
- Extension Administration 148
- Mailboxes and Aliases 149
- Mailing Lists 150
- Notification 151
- Sending Reminders 154
- Managing Fault Alerts 156
- Managing Transition Alerts 156
- Sending Custom Notifications 157
- Viewing Audit Reports 158
- Modifying System Settings 159
- Configuring Email Routing 161
- Changing the Email Disclaimer 162
- AlertFind Mapping 163
- Sync Notify Settings 165
- Customizing the Home Page 166
- Accessing Your Mailbox 168
- Changing Your Password 168
- Testing Email Continuity 169
- 5 Activation 171
- 6Recovery 175
- Original Mail 182
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