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Provisioning Wireless Continuity for BlackBerry Licensed Customer Confidential
64 Email Continuity Administrator Guide version 6.5 (1st ed.)
Distribution Over-the-Air for BES 4.x
The procedures provided in this section are for BlackBerry Enterprise Server
version 4.1.3. BlackBerry devices must be version 4.1 or later.
To perform an over-the-air deployment, you must complete the following tasks:
• Download the agent and prepare the shared application directory.
• Index the agent.
• Prepare the software configuration (including creating application policies).
• Assign software applications to users.
To download the client agent:
1 Contact Support to obtain the URL from which you can download the
agent.
2 When prompted to Save or Open the file, select Save to your desktop.
When you unzip the file, you have three files: EMSBlackBerryClient.alx,
EMSBlackBerryClient.cod, and EMSBlackBerryClient.jad.
3 Copy these three files.
4 Navigate to C:\Program Files\Common Files\Research in
Motion. Add a new folder to the Research in Motion folder. Name this
folder Shared.
5 Create a new folder inside Shared and name it Applications.
6 Create a new folder inside Applications and name it MessageLabs.
7 Paste the three files you copied earlier into the MessageLabs folder.
8 Navigate up the folder tree to the Common Files folder. Right-click the
Research in Motion folder. Select Sharing and Security from the
drop-down list. The Research in Motion Properties panel appears.
9 On the Research in Motion Properties panel click the Sharing tab.
Then:
• Select Share this folder.
• Name the Share Research in Motion.
• Set the User Limit to Maximum allowed.
10 Click Permissions. The Permissions for Research in Motion panel
appears. Set permissions for everyone to allow Read-only. It is not
necessary to check the other boxes. Click OK until the Research in
Motion panel closes.
- Administrator Guide 1
- Legal Notices 3
- Table of Contents 5
- Task Reference 9
- About This Book 13
- Conventions 14
- Product Documentation 15
- 1 About the Service 17
- ESS Server 19
- About Windows Authentication 20
- MessageLabs 22
- Email Continuity 22
- About the Outlook Extension 23
- About AlertFind Integration 26
- Interaction of Components 27
- 2 Preinstallation 29
- Firewall Requirements 30
- Proxy Requirements 30
- Gateway Requirements 30
- Continuity 32
- Hardware Requirements 33
- Software Requirements 34
- Supported Operating Systems 35
- Supported Messaging Software 35
- Server Software Requirements 36
- Exchange 2007 Environments 37
- Account Requirements 39
- NOTE Public Folder Stores 41
- Virtualization 42
- Administrator Group 46
- Extension Requirements 49
- Outlook Extension Limitations 50
- Placement 51
- Historical Mail Requirements 55
- Installing Service Software 59
- Configuring the SyncManager 65
- Configuring RedirectorManager 73
- Upgrading RedirectorManager 75
- Synchronizing RIM Data 78
- Distributing the Client Agent 79
- Installing the Outlook 88
- Extension 88
- Manual Installation 92
- Configuring VaultBoxes 102
- Monitoring VaultBoxes 104
- 4 Administration 109
- Administration Console Home 110
- Readiness Checks 112
- Authentication Manager Status 114
- Retention Policies 115
- Creating Retention Policies 117
- Storage Reports 120
- Replication Zones 121
- User Administration 122
- Resetting User Passwords 123
- Defining User Sets 130
- Reviewing Login Status 136
- Excluded Users 140
- Managing Users and Devices 145
- Extension Administration 148
- Mailboxes and Aliases 149
- Mailing Lists 150
- Notification 151
- Sending Reminders 154
- Managing Fault Alerts 156
- Managing Transition Alerts 156
- Sending Custom Notifications 157
- Viewing Audit Reports 158
- Modifying System Settings 159
- Configuring Email Routing 161
- Changing the Email Disclaimer 162
- AlertFind Mapping 163
- Sync Notify Settings 165
- Customizing the Home Page 166
- Accessing Your Mailbox 168
- Changing Your Password 168
- Testing Email Continuity 169
- 5 Activation 171
- 6Recovery 175
- Original Mail 182
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