Dell Microsoft Windows Unified Data Storage Server 2003 (PowerVault NX 1950) El manual del propietario Pagina 14
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Getting Help
Dell™PowerVault™NX1950SystemsHardwareOwner'sManual
Technical Assistance
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in Troubleshooting Your System.
2. Run the system diagnostics and record any information provided.
3. Make a copy of the Diagnostics Checklist, and fill it out.
4. UseDell'sextensivesuiteofonlineservicesavailableatDell™Supportatsupport.dell.com for help with installation and troubleshooting procedures.
For more information, see Online Services.
5. If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see Technical Support Service and Before You Call.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
l Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
l Electronic Support Service
[email protected] (Asian/Pacific countries only)
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for
information on availability.
- About Your System 2
- Hard-Drive Indicator Codes 3
- Connecting External Devices 4
- Power Indicator Codes 5
- NIC Indicator Codes 5
- LCD Status Messages 6
- Removing LCD Status Messages 8
- System Messages 9
- Warning Messages 11
- Diagnostics Messages 11
- Alert Messages 11
- Getting Help 14
- Problems With Your Order 15
- Product Information 15
- Before You Call 16
- Contacting Dell 16
- Glossary 26
- Recommended Tools 31
- Inside the System 31
- Opening the System 33
- Cooling Fan Modules 34
- Cooling Shrouds 35
- Power Supplies 36
- Replacing a Power Supply 37
- RAID Battery 38
- Expansion Cards 39
- System Memory 40
- Memory Sparing Support 41
- Memory Mirroring Support 41
- Installing Memory Modules 41
- Removing Memory Modules 42
- Processors 43
- Installing a Processor 44
- RAC Card 45
- Optical Drive 46
- Hard Drives 47
- Expansion-Card Riser 49
- Backplane Board 50
- Sideplane Board 51
- System Battery 52
- Removing the Control Panel 53
- Installing the Control Panel 54
- Removing the System Board 55
- Installing the System Board 56
- Jumpers and Connectors 58
- System Board Connectors 59
- System Setup Options 62
- CPU Information Screen 64
- Integrated Devices Screen 64
- System Security Screen 64
- Exit Screen 65
- Using the System Password 65
- Using the Setup Password 67
- BMC Setup Module Options 68
- Start-Up Routine 69
- Checking the Equipment 69
- Troubleshooting the Keyboard 70
- Problem 71
- Troubleshooting a NIC 72
- Troubleshooting a Fan 75
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