1. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics.
2. Enter the System Setup program and ensure that the SAS RAID controller daughter card is enabled. See Using the System Setup Program.
3. Restart the system and press the key sequence to enter the configuration utility program: <Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration settings.
4. Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5. Remove the bezel. See Removing and Replacing the Front Bezel.
6. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
7. Open the system. See Opening and Closing the System.
8. Ensure that the controller card is firmly seated in its connector. See SAS Controller Daughter Card.
9. For your SAS RAID controller daughter card, ensure that the following RAID components are properly installed and connected:
l Memory module
l Battery
10. Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are correct. See Replacing or Installing a SAS RAID
Controller Daughter Card.
11. Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS backplane board.
12. Close the system. See Opening and Closing the System.
13. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, proceed as follows:
l For the SAS controller daughter card, see Getting Help.
l Replace the SAS RAID daughter card battery. See Installing a RAID Battery.Ifreplacingthebatterydoesnotsolvetheproblem,seeGetting Help.
Troubleshooting Expansion Cards
Problem
l Error message indicates a problem with an expansion card.
l Expansion card performs incorrectly or not at all.
Action
1. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics.
2. Open or remove the bezel. See Removing and Replacing the Front Bezel.
3. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4. Open the system. See Opening and Closing the System.
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