Dell Microsoft Windows Unified Data Storage Server 2003 (PowerVault NX 1950) El manual del propietario Pagina 78
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Troubleshooting a Hard Drive
Problem
l Device driver error.
l One or more hard drives not recognized by the system.
Action
1. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. Remove the bezel. See Removing and Replacing the Front Bezel.
3. If you are experiencing problems with multiple hard drives, skip to step 7. For a problem with a single hard drive, continue to the next step.
4. Turn off your system, reseat the hard drive, and restart the system.
5. Perform the following steps for your SAS RAID controller daughter card:
a. Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
See the documentation supplied with the host adapter for information about the configuration utility.
b. Ensure that the hard drive has been configured correctly for the RAID.
c. Exit the configuration utility and allow the system to boot to the operating system.
6. Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system
documentation for more information.
7. Check the cable connections inside the system:
a. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
b. Open the system. See Opening and Closing the System.
c. Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See Replacing or Installing a SAS RAID
Controller Daughter Card.
d. Verify that the SAS cables are securely seated in their connectors.
e. Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.
f. Close the system. See Opening and Closing the System.
g. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see Getting Help.
Troubleshooting a SAS RAID Controller Daughter Card
Problem
l Error message indicates a problem with the SAS RAID controller daughter card.
l SAS RAID controller daughter card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
NOTE: When troubleshooting a SAS RAID controller daughter card, also see the documentation for your operating system and the controller daughter
card.
- About Your System 2
- Hard-Drive Indicator Codes 3
- Connecting External Devices 4
- Power Indicator Codes 5
- NIC Indicator Codes 5
- LCD Status Messages 6
- Removing LCD Status Messages 8
- System Messages 9
- Warning Messages 11
- Diagnostics Messages 11
- Alert Messages 11
- Getting Help 14
- Problems With Your Order 15
- Product Information 15
- Before You Call 16
- Contacting Dell 16
- Glossary 26
- Recommended Tools 31
- Inside the System 31
- Opening the System 33
- Cooling Fan Modules 34
- Cooling Shrouds 35
- Power Supplies 36
- Replacing a Power Supply 37
- RAID Battery 38
- Expansion Cards 39
- System Memory 40
- Memory Sparing Support 41
- Memory Mirroring Support 41
- Installing Memory Modules 41
- Removing Memory Modules 42
- Processors 43
- Installing a Processor 44
- RAC Card 45
- Optical Drive 46
- Hard Drives 47
- Expansion-Card Riser 49
- Backplane Board 50
- Sideplane Board 51
- System Battery 52
- Removing the Control Panel 53
- Installing the Control Panel 54
- Removing the System Board 55
- Installing the System Board 56
- Jumpers and Connectors 58
- System Board Connectors 59
- System Setup Options 62
- CPU Information Screen 64
- Integrated Devices Screen 64
- System Security Screen 64
- Exit Screen 65
- Using the System Password 65
- Using the Setup Password 67
- BMC Setup Module Options 68
- Start-Up Routine 69
- Checking the Equipment 69
- Troubleshooting the Keyboard 70
- Problem 71
- Troubleshooting a NIC 72
- Troubleshooting a Fan 75
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